Supr Food Drive-Thru | Head of Operations at Palm Venture Studios

Job DescriptionJob DescriptionHead of Operations – Supr Food Drive-ThruLocation: Stamford, CTReports to: CEO of Supr Foods Position Summary:The Head of Operations for Supr Food Drive-Thru will play a pivotal role in launching and scaling our innovative drive-thru business. This individual will be responsible for setting up operational systems, creating a scalable model, and leading the opening of new locations while ensuring operational excellence and customer satisfaction.Key Responsibilities:Concept Launch: Lead the launch of Supr Food Drive-Thru locations within the Tri-State area, including site setup, inspections, and permits to ensure smooth openings.Operational Systems: Develop and implement scalable operational systems, policies, and procedures to drive consistency and efficiency across all locations.Training & Development: Write and oversee the development of training materials, ensuring staff are well-prepared to deliver exceptional service and adhere to company standards.Team Leadership: Recruit, hire, train, and manage high-performing operational teams, fostering a culture of excellence and collaboration.Inspection & Compliance: Ensure compliance with health codes, safety regulations, and all relevant permits, managing inspections to maintain the highest standards.Strategic Collaboration: Work closely with leadership to refine business strategies, align operational objectives, and support growth initiatives.Data-Driven Improvements: Analyze operational data to identify opportunities for improvement, innovation, and cost savings.Customer Experience: Drive consistency in quality, speed of service, and customer experience across all drive-thru locations.RequirementsExtensive experience in fast food or quick-service restaurant (QSR) operations, with a proventrack record of launching and scaling multi-unit businesses.Strong project management skills with experience overseeing site setups, permitting, and inspections.Expertise in developing operational systems and processes within the food industry.Exceptional leadership and team-building abilities, with a focus on training and development.Strategic thinker with strong analytical skills to drive operational improvements and innovation.Excellent communication and organizational skills, with a results-driven mindset.BenefitsAt Supr Food Drive-Thru, we’re redefining the drive-thru experience with innovation and a commitment to excellence. This role offers a meaningful compensation package and the exciting opportunity to shape a brand-new concept that will make a lasting impact on the industry. AboutPalm Foods is the parent company of Green & Tonic and the Supr Food family of offerings, including Supr Food Kitchen, Supr Food Drive-thru, Supr Food Vending, and Supr Food Meal Delivery Services. With a focus on health and wellness, Palmfoods is dedicated to providing the healthiest and tastiest food through its cafés, drive-thrus, vending solutions, and meal delivery services. By combining high-quality ingredients with innovative concepts, Palmfoods makes nutritious, delicious food more accessible for today’s fast-paced lifestyles.