Live Oak Customer Claims Coordinator at Milliken & Company

Milliken & Company is a global manufacturing leaderwhose focus on materials science delivers tomorrows breakthroughs today. Fromindustry-leading molecules to sustainable innovations Milliken creates products thatenhance peoples lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile flooring chemical and healthcare businesses the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Millikens curious minds and inspired solutions at and on Facebook Instagramand LinkedIn.Job Title: Customer Claims CoordinatorJob Summary:This position reports to the Claims Manager and is responsible for handling claims resolving claims and deals with customers and the sales force. The position is directed to create customer satisfaction and drive defect elimination when processing customer concerns while processing claims in a timely manner must identify the root cause of the claim and drive to the appropriate resolution including the issuance of credit memos and/or decline to the customer. The work schedule is Monday Friday 8:00 am 5:00 pm.Key Responsibilities:Receive claim calls from customers or Milliken salesDocument all claim communicationsResearch and attach claim details from Milliken systemsPrepare and transmit outgoing communication to customers and sales organizationReceive investigate and reconcile customers deductionsIssue credit memos according established guidelinesQualifications PreferredHigh school diploma or equivalentGood phone etiquetteBasic math skillsGood written and verbal communication sillsKnowledge of SAPThe successful candidate should demonstrate strengths in the following:Problem solving and analytical skillsInitiative and self-motivationCommunications skillsGood computer skillsExcellent typing skillsMilliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race color creed religion sex or gender (including pregnancy childbirth or related medical condition including but not limited to lactation) sexual orientation gender identity or gender expression (including transgender status) ancestry national origin citizenship age physical or mental disability genetic information marital status veteran or military status or any other characteristic protected by applicable law.To request a reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process please contactRequired Experience:IC Key Skills Corporate Paralegal,Baan,IT Sales and Marketing,Civil Quality Control,Activex,Jboss Employment Type : Full Time Experience: years Vacancy: 1