Loan Ops Team Lead II at TD Bank

Work Location:Jacksonville Florida United States of AmericaHours:40Pay Details:$24.00 - $33.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:Personal & Commercial BankingJob Description:The Loan Operations Team Lead II guides and supervises the day-to-day of a unit or team in Loan Operations. The job performs various administrative tasks involved in servicing loans.Depth & Scope:Performs duties of Employees supervised on a limited basis and acts as an experienced resource for teamActivities involve day-to-day work load coordination resolution of procedural problems and prioritization based on business objectivesUsually provides support to two or more teams performing two or more operations activitiesResponds to more complex inquiries and issues from Customers and internal unitsResearches information to provide responses and resolutionContacts Customers to explain items affecting their accountsReviews work provides information and procedural knowledge to less experienced staffPerforms varied non-routine administrative tasks in support of a single unit or team within Loan OperationsResponds to inquiries and issues from internal unitsPerforms research and reviews of any unresolved suspicious items with staff to help prevent fraudulent activitiesProvides the primary leadership of a unit or team within Loan Operations including input to performance management coaching and guidance to team membersPerforms preliminary research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activitiesMakes entries in general ledger related to paperwork and information processedEnsures accuracy of entries and verifies data enteredApproves and reviews general ledger entries and/or invoices for accuracy and completenessProvides input and assistance to management in developing and maintaining budget as requestedIdentifies audits investigates and rectifies departmental discrepanciesEducation & Experience: 2 year degree or equivalent experience3-5 years related experience requiredPrevious lead experience is required. Ability to coach and motivate Employees to improve performance and efficiencyDemonstrated attention to detail and proven ability to prioritize workload to meet unit objectivesDirect experience in one or more Loan Operations functions is preferredExcellent written and verbal communications skills are requiredThe ability to understand and apply complex policies and procedures is requiredKnowledge of relevant banking rules and policies is preferredThe ability to balance competing priorities and make sound business decisions within standard policy is also requiredAbility to interact with and provide excellent Customer service to internal and external CustomersExcellent PC skills and familiarity with standard office equipmentPreferred Qualifications: Leadership experienceFidelity AM experience (Blue zone)Loanserv (Sagent)Strong Organizational and Research skillsPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel OccasionalInternational Travel NeverPerforming sedentary work ContinuousPerforming multiple tasks ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds OccasionalSitting ContinuousStanding OccasionalWalking OccasionalMoving safely in confined spaces OccasionalLifting/Carrying (under 25 lbs.) OccasionalLifting/Carrying (over 25 lbs.) NeverSquatting OccasionalBending OccasionalKneeling NeverCrawling NeverClimbing NeverReaching overhead NeverReaching forward OccasionalPushing NeverPulling NeverTwisting NeverConcentrating for long periods of time ContinuousApplying common sense to deal with problems involving standardized situations ContinuousReading writing and comprehending instructions ContinuousAdding subtracting multiplying and dividing ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We Are:TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn moreAdditional Information:Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.Colleague Development If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.Training & OnboardingWe will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.Interview Process Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process. Key Skills Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 24 - 33