Logistics Coordinator- Desk Agent at Expeditors

Scope of Position: ensure that TRANSCON customers are served from/in the managing branch; To support the TRANSCON Lead/Supervisor with meeting customer requirements for all shipments while supporting other TRANSCON team members and management when needed.Major Duties and Responsibilities: Operations:Mastering our customers standard operating procedures (SOP).Understand department process flow and look for best practices to improve operational efficiency and productivity.Collaborating with managementMonitoring shipments in transit (Outbound Workflow etc.) daily to ensure the following:Data integrity for events and references (APR APT/XDD RDL SHI SHR etc.) are updated properly.Customers shipments are delivering per KPIs RDLs and SOPsExceptions are managed and resolved immediately.Communicate effectively and timely with customers Expeditors offices worldwide and co-workers through high volume of email phone instant message and in person.Status Reports sent out daily to customers.Delays are notated with reasons for the delay.Escalation of problems to Management when necessary.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Always meet compliance to regulations internal and external in accordance with government regulations.Qualifications : Qualifications Experience and Education RequirementsKnowledge of the Chicagoland area.Operations/Industry Knowledge preferredExcellent oral and written communication skillsA proven history of providing exceptional customer service at all levelsExcellent organizational skills time management skills in addition to a professional attitudeGreat attitude and background based on compliments from customers and coworkersStrong MS Office skills including Excel PowerPoint and OneNoteAdditional Information : Additional InformationPaid Vacation Holiday Sick TimeHealth Plan: Medical Prescription Drug Dental and VisionLife and Long-Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development Program26 remote/work from home days per year The position pays $20.00-$28.00 per hour based on education and experience  All your information will be kept confidential according to EEO guidelines.Remote Work : NoEmployment Type : Full-time Key Skills Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette Experience: years Vacancy: 1