Logistics Customer Service Agent at Expeditors

 Scope of Position:The role of a Customer Service Agent is to identify and understand our customers transportation needs.  Your main responsibilities will include receiving booking and scheduling transportation orders to ensure timely and accurate movement of freight and information.  To be successful in this role one must be customer focused should be able to think creatively about problems and overcoming them and should have excellent interpersonal skills while delivering exceptional customer service to our customers.Major Duties and Responsibilities:  Prepare handle and process documentation including house and master air waybills commercial documents and customs/regulatory documentsUpdate shipment information it a timely and accurate manner into our operating systemTimely freight dispatch to avoid disruptions in customers supply chain  Communicate effectively and timely with customers vendors and internal Expeditors network through high volume of email phone instant message and in personReview and monitor reports to understand individual performance impact and opportunities for developmentAccurately execute invoicing based on established customer SOPs rate shells and Tariffs Contribute to maintaining strong vendor relationships- airlines trucking companies and othersMaintain compliance standards at all times- including internal policies and procedures external government regulations and customer requirementsMeet key performance indicators in support of department branch product and company goalsDesire to understand overall department process flow and constantly seek opportunities for improved efficienciesEscalate problems or decisions to Management based on established guidelines and procedures when necessary Qualifications : Minimum Qualifications: High School Diploma Excellent customer service skills; friendly courteous empathetic and helpfulEffective interpersonal skills including proven abilities to listen comprehend communicate clearly and concisely to obtain positive resultsStrong attention to detail and organizational skills Proven desire to learn and expand knowledge base Sense of urgency around all aspects of customer service Emotional resilience can withstand stressWork effectively and productively with others Proficient computer skills including Microsoft Office products (Outlook Excel Word PowerPoint)Fluent in EnglishDesired Qualifications: Bachelors degree  One year of work experience in a customer service related role Additional Information : Expeditors offers excellent benefits:Paid Vacation Holiday Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program BonusRemote Work : NoEmployment Type : Full-time Key Skills Corporate,Lighting,Marketing & Advertising,Back Office Experience: years Vacancy: 1