Logistics Support ( Dispatcher) at Veolia Environnement SA

Job Summary:The Dispatcher is responsible for monitoring and coordinating service operations. The Dispatcher collaborates and communicates with service technicians service leaders customers account managers and others involved in the service and fulfillment process to create and schedule service orders compile and develop route assignments and allocate parts to orders as needed. The Dispatcher performs all tasks in a manner that reflects the companys commitment to service readily assisting both internal and external customers at every available opportunity.Key Characteristics Customer focusedStrong communication skills and cross-functional collaborationStrong organizational analytical and problem solving skillsStrong interpersonal and leadership skillsClear thinker - ability to identify and prioritize action items quickly and efficientlyDuties & Responsibilities Receives and processes customer requests to initiate and schedule service.Compiles and develops service route assignments for service technicians.Confirms service orders have been completed adjusts service orders as needed and closes service orders.Collaborates communicates and coordinates with service technicians service leaders customers account managers and others involved in the service and fulfillment process.Ensures accountability fulfillment commitment and service excellence by maintaining consistent communication with both service technicians and customers.Alerts all applicable parties to developing field situations and customer related call-ins and adjusts service technician routes accordingly to address emergency orders and changes to existing service schedules.Maintains accurate records of customer interactions service orders purchase orders and other pertinent information.Other duties as assigned.Qualifications : Knowledge Skills & Abilities Demonstrated ability to work independently and with teamsStrong oral and written communication skillsAbility to manage multiple high level priorities simultaneouslyProficient in Microsoft Office (Word Excel and Powerpoint) and Google Suite (Docs Sheets and Slides)Proficient in SAPEducation & ExperienceRequired:HS Diploma or GED Equivalent1 year of work experience in customer servicePreferred Associates Degree in Business or Science highly desirable1 year of work experience in dispatch for an industrial service provider3 years of work experience in customer serviceWorking DOT knowledgeExperience in the water treatment industry in logistics or servicesWorking Conditions Working primarily in office environmentAdditional Information : At Veolia we realize diverse teams make smarter decisions deliver better results and build strongercommunities. Were an organization that champions diversity and inclusion at every rung of the ladderand are proud to be an equal opportunity workplace. Because our people are our greatest assets wealso offer competitive compensation and benefits that include: Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range isnot an absolute but a guide and offers will be based on the individual candidates knowledge skillsexperience and market conditions as well as internal peer equity.  Depending upon all the precedingconsiderations for the final selected individual candidate the offer may be lower or higher than thestated range: 21-26.92 usd /hr Medical Dental & Vision Insurance Starting Day 1! Life Insurance Paid Time Off Paid Holidays Parental Leave 401(k) Plan - 3% default contribution plus matching! Flexible Spending & Health Saving Accounts AD&D Insurance Disability Insurance Tuition ReimbursementDisclaimer: The salary other compensation and benefits information is accurate as of the date of thisposting. The Company reserves the right to modify this information at any time subject to applicablelaw.****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will notsponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have acurrent and fully executed MSA on file before submitting candidates. Any unsolicited resumes andcandidate profiles will be deemed the property of VWTS and no fee will be due.As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.Remote Work : NoEmployment Type : Full-time Key Skills Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette Department / Functional Area: Logistics Experience: years Vacancy: 1