Loss Reporting Representative at Armed Forces Insurance

Loss Reporting RepresentativeStarting Pay $37k - $43k depending on experienceHours are 9:00am to 5:30pmOur Company:Since 1887 Armed Forces Insurance (AFI) has existed with a single unwavering purpose: To protect the people who protect our nation. For more than 130 years weve provided home insurance renter insurance and auto insurance and much more to our members. We proudly serve active retired and former military personnel their families and civilian Department of Defense employees.AFI is a family friendly organization offering competitive compensation an outstanding work environment and great benefits. AFI is headquartered in Leavenworth Kansas approximately 25 minutes from the Legends.SUMMARYResponds to incoming telephone email or written notification of loss. Performs duties as directed in connection with reviewing and processing of notification of loss documentation. Provides claims status updates to policyholders as requested throughout the claims adjudication cycle.KEY ACCOUNTABILITIESReceiving recording and distribution of incoming loss notification correspondence to appropriate unit staffPerforms accurate and timely processing associated with loss notification and assignment of claimsProvides status updates to policyholders via telephone email or written correspondence pending claim settlementESSENTIAL FUNCTIONSReceives logs and forwards to assigned staff/independent adjuster incoming information from policyholders related to new loss reportsCreates and distributes required documentation (both system and hard-copy) relating to pending claims. Obtains police/fire reports weather reports and other information relevant to the circumstances of the potential claimContacts other outside parties (mortgage companies adjusters policyholders etc.) as necessary to obtain information required to complete claim processing activitiesContacts or responds to contacts from claimants and other outside parties to provide accurate and timely status updates during the claim settlement processAbility to be at work regularly and on timePerforms other duties as assigned in support of the unit and company objectivesQUALIFICATIONSEDUCATIONHigh School Diploma or GEDEXPERIENCETwo years of customer service experience in a financial services environment or one year of clerical support/processing experience with AFIAssociates Degree may be substituted for this requirementLANGUAGE SKILLSCompetent written communications skillsExcellent verbal communications skills to include a courteous confident demeanor and appropriate use of grammar and vocabularyAbility to communicate telephonically moderately complex insurance terminology to policyholders in a clear and concise mannerGeneral knowledge of MS Outlook and WordKeyboard skills of at least 30wpmAbility to learn to utilize AFIs computer systems for data access and entryMATHEMATICAL SKILLSAbility to perform basic math functions to include calculation of percentages and ratiosREASONING ABILITYAbility to quickly gather facts and information needed to determine appropriate action policyholder requestsDemonstrates sound judgment and decision-making skillsAbility to accomplish work according to established priorities and proceduresPROFESSIONAL CERTIFICATIONS LICENSES REGISTRATIONSSuccessful completion within 90 days of standardized training in Principals of Insurance Dwelling Coverages and Homeowner Coverages**if incumbent did not have prior experience in a position with this requirementPHYSICAL DEMANDS / WORK ENVIRONMENTThe work is primarily sedentary. The employee will generally be seated to perform the work but will also do some walking standing bending and carrying of light items (less than 10 lbs.).The noise level of the work is low. The area is adequately lighted heated and ventilated. Incumbent must be able to work a flexible schedule and overtime as required.Weve got you coveredFull benefits package including health dental vision life & disability insurance including an employee assistance program (EAP)401(k) including employer match & safe harbor contributionsGenerous paid time off policy medical leave volunteer time off and 9 paid holidaysWe support employee training and professional development opportunities with a tuition reimbursement program and continuing education and re-certification opportunitiesVolunteering and community engagement opportunitiesRequired Experience:Unclear Seniority Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 37 - 43