Loyalty Ambassador at Corporate Office

LocationThe Omni Homestead Resort & SpaOur employees are what make The Omni Homestead Resort & Spa what it is. Since 1766 theyve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia we are a four-season resort that boasts superb restaurant dining experiences championship golf spa winter sports and numerous other activities ideal for families and corporate outings.The Omni Homestead Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Homestead Resort & Spa may be your perfect match.Job DescriptionThe Loyalty Ambassador is responsible for developing relationships with our Select Guest members and act as a point of contact for them.ResponsibilitiesAssociate must be flexible with their shifts. Associate must work closely with management and subordinates stimulating motivation and sense of group satisfaction.To liaise with Front Office/ for details of groups VIPs Select Guest promotions and packages. Communicate directly with guests both in person and by telephone. Provide information on facilities services events attractions and have knowledge of the surrounding areas restaurants and points of interest. Provide travel routes and transportation services area maps brochures and other literature. Arrange amenities tickets bookings appointments and reservations for guests. Schedule pre-arrival calls accordingly and spot checks proper executionCreate relationships with current and prospective Select Guest members and follow through with any complaints.Act as the point of contact for all Select Guest members for this property and communicate any special needs to the Operations team.Conduct monthly Loyalty Ambassador meetings with the Operations team.Lead training for new associates on the Select Guest programs as appropriate for each job function.QualificationsMust have an experience of a Concierge role at least three to four years within the hospitality industry. Excellent oral and communication skillsComputer proficiencyExcellent knowledge of local community and surrounding areas. Excellent problem solving skills. Excellent organizational skills Must be computer literate understanding and operate basic office equipment: fax machine copier phones and radio. Must be able to operate Open Table Resort Suite Opera PMS software programs. Must be able to multi-task and handle guest concerns according to a 5-diamond service level.Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is the OFCCPs Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to . Key Skills Sales Experience,Marketing,Customer Service,Google Docs,Serving Experience,Retail Sales,Android,Product Demos,Event Planning,Events Management,Event Marketing,Dancing Employment Type : Unclear Experience: years Vacancy: 1