LTD Claims Team Lead at Lincoln Financial

LTD Claims Team Lead

We are excited to bring on a LTD Claims Team Lead to support the Workplace Solutions Claims organization in a work from home environment. The LTD Claims Team Lead will play a critical part in helping individuals navigate challenging life events by managing complex long-term disability (LTD) claims with care, empathy, and expertise. You'll leverage strong analytical and problem-solving skills to investigate claims, evaluate information, and make thoughtful coverage and claim determinations while ensuring compliance with policy provisions and regulatory requirements. You'll work with highly confidential and sensitive information, requiring strong judgment, professionalism, and a commitment to protecting privacy. As a trusted resource within the organization, you'll provide technical guidance and support to colleagues while helping ensure claims are managed fairly, ethically, and efficiently. This role offers the opportunity to make meaningful decisions, collaborate with a variety of stakeholders, and positively impact the experience of those relying on disability benefits during important moments in their lives.

You will manage a partial caseload of complex LTD claims that cover a variety of eligibility types, policy provisions, and/or multiple diagnoses and claim factors. You will apply claims policies & procedures and engage intervention of internal/external resources to ensure fair, ethical, & timely management of assigned claims. You will monitor and evaluate individual/team performance and take appropriate action to meet or exceed standards. You will serve as a role model, mentoring others to build & leverage claims knowledge & relationships to enhance claims management and internal/external customer experience. You will approve and make claim management related financial decisions consistent with company guidelines for assigned area(s). You will provide technical guidance to claim team members on claims adjudication for assigned area(s). You will review and resolve escalated issues and concerns for assigned area(s) of responsibilities. You will escalate issues as needed to management. You will maintain stable inventory through timely and appropriate risk management and efficient processing of work. You will utilize strong judgment and knowledge of claims management to make decisions based on information available at the time of decision. You will research questions and escalations from Claims team, liaising with various stakeholders from across the business (Underwriting, Actuarial, Compliance, Account Management, etc.) to obtain needed information to clarify and address issues. You will provide customers with in-depth explanations of policy details, claim process, and claim determination, ensuring parties understand the information and outcome. You will utilize internal reporting to identify trends and review/audit performance against team metrics; you will propose and develop practices & processes to improve performance and the customer experience. You will effectively utilize and implement policies & procedures regarding medical terminology, duration, functionality documentation, and overall claims workflow. You will provide detailed guidance & coaching to junior team members. You will provide input on potential impact of proposed processes on current operational approach as well as compatibility with applicable system(s). You will identify and resolve gaps in financial calculations and offsets when applicable, sharing technical knowledge and approach on financial calculations with team members. You will interpret calculations correctly involving complex contract provisions and work with applicable resources as needed to resolve issues. You will participate in departmental projects and/or leads project workstreams as needed. You will identify and communicate to management process improvements that reduce workloads or improve quality for their assigned area(s) of responsibility.

What we're looking for:

• 4 Year/Bachelor's degree or equivalent work experience
• 1 3+ Years of LTD claims experience required; 3 - 5+ Years of LTD claims experience preferred
• Majors experience is a plus
• Coaching and/or mentoring experience strongly desired
• Strong written and verbal communication skills
• Ability to work with others in a fast-paced, team environment
• Ability to evaluate information and the implications of a course of action or solution
• Solid relationship management skills with internal clients (e.g. management, peers and colleagues)
• Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
• Solid project management skills including the critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines

Application Deadline: Applications for this position will be accepted through August 14, 2026, subject to earlier closure due to applicant volume.

What's it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What's in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $55,700 - $100,200 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.

About The Company: Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.