Maintenance Technician at Highwoods Properties

DescriptionAt Highwoods, our focus is on providing exceptional experiences for everyone involved - our customers, employees, stakeholders, and our local communities. We believe in enhancing the customer experience within our buildings by integrating hospitality and top-notch amenities, creating a truly unmatched work environment.A Day in the Life As a Highwoods Maintenance Technician, you will be part of a team that strives to provide best-in-class service to customers in our full-service commercial office buildings in the Tampa Market. We're seeking someone passionate about providing exceptional service, and fostering a sense of community for our diverse customer base within the portfolio.The Maintenance Technician will independently perform a wide variety of general maintenance repairs relating to an assigned portfolio of commercial properties and complete appropriate documentation in a timely manner. Responsibilities also include an emphasis on the operations, maintenance, repairs, and updates of the Building HVAC system. Leverage customer relations opportunities to promote open communication and trust between Highwoods and our customers; represent Highwoods in a professional manner to our customers, vendors, and visitors; participate in and follow the guidelines of the safety program. Responsibilities also include an emphasis on the operations, maintenance, repairs, and updates of the Building HVAC system. KEY RESPONSIBILITIES: Maintenance Technician will work closely with the Maintenance Manager who will coordinate many procedures for the Property Managers and the Director of Asset ManagementBecome proficient with the on-line service request system including hand held applicationResponsible for the overall maintenance of building and building equipmentPerform routine building inspections on both building common areas, customer space and exteriorInstall and repair new and existing plumbing fixtures and accessories; perform minor leak repairs to roof, window, and fountainsInstall and repair various types of electrical fixtures including lamp and ballast replacement, switches, receptacles, breakers, etc.Log chillers and, in conjunction with the HVAC Technician, perform minor repair of heating, ventilation, and air conditioning equipment, including filter changes and belt replacementsMonitor water chemical treatment programs for cooling towers and fountains and log readingsInvestigate and monitor repeat customer-related calls and report them to the Property ManagerAssist contractors with life safety alarm systems and water-based or dry fire protection systems shut downs and testingBe responsible for accurate and timely record keeping and reportingAssist in hurricane preparedness and responseFoster a positive and productive working relationship with each customer in the building to ensure the best customer service experience and overall customer satisfactionBe available for emergency calls at night, weekends, and holidays on an alternating schedule (on-call)Complete appropriate documentation in a timely mannerQUALIFICATIONS/KNOWLEDGE, SKILLS, ABILITIES: Documented training/certification/license in one or more of the following fields:ElectricalPlumbingMechanicalLife SafetyCustomer Service SkillsBasic computer skills, excel, word, outlookFundamental knowledge of state and local building codesMaintain a current Florida Driver's LicenseStrong problem-solving skillsExcellent verbal and written communication skillsEDUCATION/EXPERIENCE: High School diploma or equivalent requiredThree or more years of commercial real estate maintenance experienceSystems Maintenance Administrator or Systems Maintenance Technician designation through BOMA preferred.Why Join Our TeamAt Highwoods you will be part of our people-focused culture, which is a supportive environment where your growth and success are as important as that of our customers. With our customer-centric design, everything we do is driven by the goal of delivering greater value to our customers, their teams and our shareholders. We build and operate spaces that are more than workplaces; they are vibrant parts of the community where success and creativity flourish.What Sets Us ApartAs part of the Highwoods team, you're not just taking on a job; you're joining a culture that values integrity, collaboration, and growth. We believe our culture is the key to success in the dynamic world of commercial real estate. Every member of our team plays a role in defining and upholding this culture-it's not just words on a page, but a way of working and living every day. We are more than just a commercial real estate company-we are in the business of creating remarkable workplaces that inspire and support growth, community and connection.Our mission is to build environments and experiences that empower our teammates and customers to achieve more together. When you join Highwoods, you'll bring your unique skills, experiences, and values to life through our shared mission. Together, we create a thriving workplace where every teammate has the support and opportunity to make a meaningful impact.WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme outdoor conditions (cold / hot weather, wind, precipitation). The noise level in the work environment and job sites can be loud. Must be comfortable working on the roofs of office buildings and climbing ladders.The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear; this position is active and requires the employee to stand, walk, balance, bend, kneel, stoop, crouch, crawl, and climb. The employee must use hands to handle or feel; grasp and reach with hands and arms - must be able to work frequently with arms extended above head. The employee must occasionally lift, push or pull up to 50-pound items. Specific visual acuity required by this job include close, distance, color, and peripheral vision; and depth perception. Ability to read, understand, and to communicate information and ideas clearly in writing and orally required.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.