Management at Dunkin'

Management Job Description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees, and we make it a priority to ensure their success.

Responsibilities:

1. Delegating responsibilities and supervising business operations
2. Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
3. Resolving conflicts or complaints from customers and employees.
4. Monitoring store activity and ensuring it is properly provisioned and staffed.
5. Analyzing information and processes and developing more effective or efficient processes and strategies.
6. Establishing and achieving business and profit objectives.
7. Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
8. Generating reports and presenting information to upper-level managers or other parties.
9. Ensuring staff members follow company policies and procedures.
10. Other duties to ensure the overall health and success of the business.

M Requirements:

• Management, or related field experience.
• More education or experience may be preferred or required.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard

• Previous managerial experience preferred but not required
• Previous fast food/quick service restaurant experience required
• Top-notch customer service skills
• Strong verbal and written communication skills
• Excellent leadership skills
• Works well under pressure and is able to multi-task
• Financial literacy and analytical/problem solving skills
• Access to a vehicle and a valid Driver's License required
• Ability to lift 50 lbs
• Must submit to a background check
• Must have a flexible schedule