Manager Academic Assistance at InsideHigherEd

Primary Location:2550 Bending Branch Way, Allen, Texas, 75013We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.Job Summary:The manager of academic assistance is a key campus-based support service leader who administers the daily operations and provides leadership and managerial oversight for the Anthony Peterson Center for Academic Assistance (APCAA) and assigned departments. As the center serves a crucial role in facilitating student success, the manager supports students, faculty, and the administration by managing and overseeing personnel and assuring adequate staffing and center schedules.Required Qualifications:Essential Duties and ResponsibilitiesManage daily operations of the Center for Academic Assistance and assigned departments, creating a positive learning environment. Manage and develop center services to support student learning and success. Ensure availability of tutoring and other resources for appropriate student population, including on line as needed. Determine and implement policies and procedures of operations of the Center for Academic Assistance and assigned departments. Communicate and collaborate with the appropriate academic deans for the efficient functioning of the center.Recruit, interview, orient, supervise, and evaluate staff, including student assistants. Provide training for tutors in policies and procedures, tutoring techniques, subject-area concepts, and application of technology. Provide opportunities for professional development of tutors. Evaluate and manage performance of full-time employees if applicable.Develop, maintain, and manage all assigned full-time and part-time staff schedules. Coordinate any faculty tutoring service hours in the center. Ensure staff and schedules of assigned areas are sufficient to complete appointed projects and objectives. Evaluate schedules on an ongoing basis to ensure they meet student need, based on data. Submit recommended schedules to division offices.Elicit regular input from faculty about new methods of instruction, topics, or curriculum used in classes.Collaborate with faculty, tutors, and other campus divisions and groups to develop, produce, and schedule academic seminars each term.Remain up to date with learning center scholarship and pedagogy, as well as research operations at other centers in order to implement and maintain best practices.Assist the dean to develop and manage the budget for the center and assigned departments. Monitor and operate within the assigned budget.Oversee purchases and inventory of supplies and equipment. Schedule and ensure regular service and repair of all assigned equipment. Complete purchase order requisitions.Ensure hardware and software support is provided to the Center for Academic Assistance and assigned departments.Maintain a clean, safe, and organized area. Cooperate and communicate with the Technology Services Department to maintain computer equipment and software.Provide information to students, instructors, administrators, and members of the community about the Center for Academic Assistance and support services via marketing. Promote use of the.-center in all disciplines and areas of the college via various modes.Collaborate with leadership to support ongoing assessment of APCAA effectiveness by assisting with data collection and analysis, at least on a monthly basis, including center use and student outcomes.Collaborate with other APCAA managers to coordinate the policies and services provided by each center.Participate in ongoing strategic planning with administration and other center managers to pursue continuous improvement of APCAA operations, including the program review and continuous improvement planning process. Supplemental FunctionsPerform other duties as assigned.Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values. Knowledge, Skills and AbilitiesKnowledge of CAA and staff schedulingKnowledge of Collin policies and state rules regarding full- and part-time staffKnowledge of the principles and practices of supervisionKnowledge of best practices in learning centersKnowledge of APCAA and staff schedulingKnowledge of proper budget preparation and analysisKnowledge of purchasing proceduresKnowledge of Collin College policies and proceduresOrganization and time management skillsComputer skillsInterpersonal skillsProblem-solving skillsPresentation skillsBasic accounting skillsAnalytical skillsMarketing and public relations skillsAbility to work collaboratively with other managers and departmentsAbility to recruit, supervise, train, and assign work to personnelAbility to communicate effectively, both orally and in writingAbility to monitor and manage department budgetAbility to collect, analyze, and present data in a professional mannerAbility to work as part of a team as well as independentlyAbility to maintain confidentiality of recordsAbility to identify and correct areas needing improvement in operations of the centerAbility to work in a diverse environmentAbility to adapt to change Physical Demands, Working Conditions and Physical EffortSedentary Work - Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Positions in this class typically require talking, hearing, seeing, grasping, standing, walking and repetitive motions. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort requiredRequirementsMaster's degree in an related field from an accredited institution required.Minimum two (2) years of related experience required.PreferredFour (4) years of related experience with at least one (1) year of supervisory experience**This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.**The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions.Required & Preferred Qualifications (if applicable):The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.***This is a Security Sensitive position. Therefore, candidates will be subject to a criminal background check.***Compensation Type:SalaryEmployment Type:Full timeHiring Minimum$65,420.00Hiring Maximum$78,504.00Compensation is determined based on experience.**Application submission deadline is 12am of the date listed.**01/12/2026Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.