Manager, Automated Workload Services (AWS) at InsideHigherEd

Posting Number:PG194329EPInternal Recruitment :NoWorking Title:Manager, Automated Workload Services (AWS)Anticipated Hiring Range:$95,000 - $115,000Work Schedule:Monday-Friday, 8 am – 5 pm, with potential for flexibility, occasional work outside of business hours and participation in 24×7 on call rotation.Job Location:Raleigh, NCDepartment :Shared Services, OITAbout the Department:The Office of Information Technology (OIT) provides a broad range of IT services for NC State University students, faculty, and staff. The Automated Workload Services (AWS) team, in the Shared Services Department of OIT, administers software packages such as IBM Workload Scheduler for job scheduling, IBM B2B Integrator for Electronic Data Interchange (EDI) processing, and OnBase for report management.Utilizing these tools, the team manages large volumes of critical business processing 24×7, 365 days/year, according to varying university business cycles. The team is also responsible for monitoring and maintaining the health of Configuration Items in the ServiceNow Configuration Management Database (CMDB). Given the time sensitivity and critical nature of the work, all team members are designated as mandatory during adverse weather and all emergencies.Wolfpack Perks and Benefits:As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.What we offer:Medical, Dental, and VisionFlexible Spending AccountRetirement ProgramsDisability PlansLife InsuranceAccident PlanPaid Time Off and Other Leave Programs12 Holidays Each YearTuition and Academic AssistanceAnd so much more!Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.Essential Job Duties:The manager leads a team of four technical professionals responsible for daily production and system process management. This position oversees the execution and monitoring of more than one thousand automated and manual processes, ensuring accuracy, efficiency, and continuity of critical business functions. The manager collaborates with cross-functional teams to resolve data and system issues, streamline workflows, and implement process improvements.Key responsibilities and duties includeLead a team of technical professionals, organize and prioritize their work schedules, conduct performance management and motivate staff professional developmentDevelop technical skills within the team to automate complex job streams, implement data bursting rules, apply EDI data mapping with financial institutions and monitor CMDBConsult with customers to establish requirements, identify areas for process improvement, make recommendations and implement solutions to meet business needsIdentify and investigate processing incidents, take leading role in collaborating with cross-functional teams to resolve or escalate, and track to resolutionDevelop operational procedures, maintain current documentation and be responsible for specialized equipmentConfigure and customize system software, such as business process automation, EDI and report distributionWork with software vendors and technical teams to plan and implement system updates or migrationsCoordinate and test process automation, EDI and report distribution software changesUnix system administration and scripting to manage workload automation, Electronic Data Interchange mapping, report distribution and CMDB DiscoveryAutomation, planning and control of production batch processes and root cause analysis of process failuresUse of EDI translation software and mapping tools to define format and exchange data with trading partnersOnboard new resources, assist with automation efforts and ensure the completeness and accuracy of the Configuration Management Database (CMDB)Other Responsibilities:Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.Minimum Education and Experience:Master’s degree with 2-4 years of related work experience or a Bachelor’s degree with 3-5 years of related work experience or an equivalent combination of education and training.Additionally, a minimum of 1 year of supervisory experience is required.Other Required Qualifications:One to two years of management experienceDemonstrated ability to communicate effectively with others of varying technical expertise and provide excellent customer serviceProven skills in project management and staff managementCapable of quickly learning new tools and processes, be detail oriented, and possess strong interpersonal, time management and organizational skillsProduction support experience in a 24×7 enterprise environmentExperience managing batch processes with workload scheduling management softwareExperience with Electronic Data Interchange mapping and softwareDemonstrated unix skills including shell scripting experienceExperience with ERP applications such as PeopleSoft or SAPExperience with ServiceNow or a similar ticket management toolPreferred Qualifications:Three or more years of management experienceThree or more years experience with IBM Workload Scheduler administration, including advanced skills such as creation and maintenance of operational runbooks, job modification, scheduling and rerun/restartThree or more years experience with IBM B2B Integrator and advanced knowledge of EDI mappingUnix software configuration and system administration experienceThree or more years of scripting experience with languages such as Python, PowerShell or Bash scriptingThree or more years of ServiceNow experience including CMDB Discovery and CMDB DashboardsITIL certificationRequired License(s) or Certification(s):N/AValid NC Driver's License required:YesCommercial Driver's License required:NoJob Open Date:11/07/2025Anticipated Close Date:Open until filledSpecial Instructions to Applicants:Along with your completed application, please include as attachments a cover letter, resume and the contact information for at least three professional references.Position Number:00041138Position Type:EPS/SAAOFull Time Equivalent (FTE) (1.0 = 40 hours/week):1.0Appointment:12 Month RecurringMandatory Designation - Adverse Weather:Mandatory - Adverse WeatherMandatory Designation - Emergency Events:Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal EmergenciesDepartment ID:517101 - Shared ServicesEEO:NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.