Manager, Azure Technical Support at Ingram Micro

Accelerate your career. Join the organization thats driving the worlds technology and shape the future.Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!This position is located in our Buffalo-NY office with opportunity to be on a hybrid schedule and a few days remote per week.Were seeking a hands-on Manager Azure Technical Support with deep expertise in Microsoft Azure to lead a team of cloud engineers focused on troubleshooting performance optimization and operational excellence. This role blends strategic leadership with technical depthideal for someone who thrives in fast-paced environments and enjoys solving complex challenges.Team ManagementMentor and manage a team of cloud engineers support specialists and Azure support engineersFoster a culture of accountability learning and continuous improvementConduct regular performance reviews and skill development planningOperational ExcellenceDefine and monitor KPIs such as MTTR ticket volume and CSATDrive automation of diagnostics and resolution workflows using Azure-native toolsEnsure compliance with security privacy and governance standardsCross-Functional CollaborationPartner with Product Engineering and SRE teams to align support with platform goalsCoordinate with global support teams to share best practices and insightsRepresent the support function in strategic planning and roadmap discussionsTechnical LeadershipLead a team that troubleshoots and resolves Azure-related incidents outages and performance issuesServe as escalation point for high-impact customer Azure issues across networking storage compute and identityAbility to work with customer base via phone and email for escalations or day to handlingStakeholder EngagementPresent weekly insights trends and recommendations to leadershipAdvocate for customer-centric solutions and proactive support strategiesRequired Skills & QualificationsHigh school diploma (or equivalent) required. Secondary degree preferred.5 years of experience in cloud engineering or technical support with a focus on Azure3 years in a management roleAzure certificationStrong troubleshooting skills across Azure services (VMs Networking Storage Identity etc.)Proficiency in Azure CLI PowerShell and diagnostic tools (e.g. Azure Monitor Log Analytics)Experience managing technical teams and driving operational excellenceExcellent communication and stakeholder management skillsAzure certifications (e.g. AZ-104 AZ-305 AZ-500) strongly preferredDeep experience with relevant stack: SaaS platforms APIs databases scripting (e.g. Python/Shell) cloud services (AWS Azure) or networkingProven troubleshooting skills with the ability to think critically and communicate clearly under pressureStrong understanding of web technologies integrations or system architectureExperience working with ticketing systems (e.g. Zendesk Jira) and knowledge basesExperience working with Webservers and Databases Apache IIS MySQL MSSQL and PostgreSQLStrong knowledge of Application Protocols DNS HTTP HTTPS (SSL) FTPBasic understanding or experience working on Linux environmentsGeneral understanding of technologies on Apis webservice: JSON REST OAuth..Flexibility working some weekendsand later hours to help fulfil a 24x7 business*This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all of these duties.#LI-SK1#hybridThe typical base pay range for this role across the U.S. is USD $74400.00 - $119100.00 per year.The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location pay grade and variable compensation plan. Individual base pay within each range depends on various factors in addition to primary work location such as complexity and responsibility of role job duties/requirements and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits paid time off parental leave a 401(k) plan and company match short-term and long-term disability coverage basic life insurance and wellbeing benefits among others.This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all these duties.Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.Required Experience:Manager Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 74400 - 119100