Manager, Data Science III at Chewy

Your OpportunityChewy is seeking a highly skilled and experienced Manager Data Science to join our growing Customer Care Data organization! In this role you will lead a team of Data Scientists and Machine Learning Engineers. You will collaborate with multi-functional partners to build develop and deploy machine learning and data-driven solutions that improve customer and agent experiences. You will guide projects from experimentation to production bridging advanced analytics with scalable engineering to deliver measurable business impact. This is a hands-on leadership role dedicated to technical depth innovation and execution excellence.What Youll DoLead the design and implementation of scalable reliable machine learning and AI solutions that empower Chewys Customer Care teams.Partner with engineering product operations and enterprise teams to identify high-impact use cases and translate business needs into technical solutions.Lead all aspects of the full data science lifecycle from data acquisition and feature engineering to model development deployment and performance monitoring.Implement best practices in experimentation model validation and continuous improvement ensuring rigor and reproducibility.Ensure models are operationalized through strong MLOps practices including CI/CD pipelines versioning and automated retraining and data quality and governance standards are maintained across all projects.Mentor and develop Data Scientists & Machine Learning Engineers fostering technical excellence scalable thinking and innovation within the team.Guide project prioritization and resource allocation balancing long-term innovation with near-term business needs.Communicate findings and recommendations to senior leaders through compelling narratives and data visualizations that drive strategic decisions.Stay ahead of emerging ML and AI techniques particularly in NLP LLMs and generative AI and evaluate their applicability to Chewys business context.What Youll NeedMasters degree (or Ph.D.) in Data Science Computer Science Statistics or a related field.5 years of experience in data science or applied machine learning including at least 2 years leading technical teams.Strong programming skills in Python or R with experience in data manipulation and ML libraries (e.g. scikit-learn TensorFlow PyTorch).Solid understanding of machine learning algorithms statistical modeling experimental design and MLOps.Hands-on exposure to LLMs and advanced NLP techniques including fine-tuning prompt optimization and generative AI.Experience with SQL and data engineering concepts; familiarity with cloud platforms (AWS GCP or Azure).Familiarity with big data and analytics technologies (e.g. Spark dbt Iceberg Redshift Athena).Experience with data visualization tools (e.g. Tableau Streamlit Plotly).Proven ability to translate complex analytical outcomes into actionable business insights.Excellent communication and stakeholder management skills with the ability to align technical work to strategic objectives.Nice to HaveKnowledge of graph-based modeling optimization or recommendation systems.Previous experience in retail or e-commerce environments.Required Experience:Manager Key Skills Healthcare Attorney,General Insurance,Attorney At Law,Core Banking,Import & Export,Airlines Employment Type : Full Time Experience: years Vacancy: 1