Manager Distribution Technology – The Americas Design Hotels at Marriott Hotels Resorts

DescriptionObjectiveTo achieve its commercial and strategic goals Design Hotels must ensure that each region meets its revenue and profit targets. This role is essential in supporting the Head of Distribution Technology by managing daily operations within the department. Key responsibilities include leading and guiding the team overseeing daily workflows and collaborating with member hotels to ensure their inventory is accessible and accurately represented across all connected distribution channels. Our focus is on building mutually beneficial long-term relationships with our member hotels.ResponsibilitiesKey ResponsibilitiesSupervise and mentor Distribution Technology Coordinators and internsOversee distribution-related projectsContinuously optimize the Standard Operating Procedures (SOPs) for the Distribution Technology department including Marriott channelsFacilitate system integration processes such as between properties and Design Hotels CRS (SynXis) as well as onward distribution into Marriott environment (such as MARSHA EPIC HPP MarRFP IMS etc.)Review and enhance the internal ticketing systemOptimizes support processes and internal training to cope with increasing demand and operations of distribution systems and connected technologyCoordinate and prioritize distribution-related inquiries from member hotels through the departmental ticket system including allocation tickets to team members based on demand and expertiseProvide key account supportServe as the primary contact for the teamHandle escalations from other departmentsOperationsOversee CRS management for member hotels using SynXis (Sabre) and MARSHA (Marriott)Troubleshoot operational issuesManage rates and contentOnboard new team membersHandle troubleshooting rate loading and connectivity management for PMS RMS CRS and OTA systemsConduct system training for member hotels and new team membersSupervise and maintain the Distribution Technology Ticket SystemReview and improve existing categories and rulesManage user access for SynXis and MARSHAAnalyze service demand from member hotelsProvide Level 2 support for member hotelsHandle rate loading maintenance and troubleshooting in SynXis and MARSHAImplement OTA solutions including rate loading testing and maintenanceResolve distribution-related issues across all channelsSupport all Marriott-related systems (MARSHA HPP Product Catalog IMS GXP BRG claims etc.)Supervise property training sessionsLeadershipMain contact within Design Hotels teams for operational distribution mattersCreates vision clear direction and strategy for the direct supervised team membersEnsures successful processes and organizational structure of the teamEstablishes manages and coaches team with clear objectives and performance expectationsMonitors and improves team efficiency effectiveness and impactCreates an environment that values employees and encourages cooperation open communication and teamworkServes as a role model by demonstrating a commitment to company values high performance standards workplace diversity and driving resultsExperience & Mindset RequirementsOperational and technical experience with SynXisOperational and technical experience with MARSHAFluent in English; Spanish and/or Portuguese preferredSolid understanding of revenue management and distribution markets (channels fiscalization market practices)Familiarity with Revenue Management and Property Management Systems (preferably Opera Mews HMS/Infor though not mandatory)Bachelors degree preferred with at least 3 years of work experienceAble to work independently and manage multiple projects concurrentlyStrong analytical and problem-solving abilities with a data-driven approachAbility to assess and optimize distribution performance and processesUnderstanding of connectivity API integrations and third-party system interactionsExperience troubleshooting system issues and coordinating with technical teams/vendorsExperience supporting hotels or field teams with system onboarding issue resolution and trainingAbility to translate technical concepts into user-friendly guidancePerks & BenefitsOpportunity to work at the intersection of luxury hospitality design and cultureGlobal exposure within the Marriott International portfolioHybrid and flexible working optionsExclusive benefits at Design Hotels member properties and Marriott Explore ratesCareer development opportunities in a global design-driven organizationPlease send your application without a picture. About Design HotelsDesign Hotels GmbH () is a full-service hospitality consultancy offering customized services to its member hotels. Under the brand Design Hotels the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality progressive design and cultural authenticity. Design Hotels embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle. The company has its headquarters in Berlin and branches in Los Angeles New York London and Singapore. Since March 2021 Design Hotels GmbH is part of the Marriott International portfolio. Design Hotels is an equal opportunity employer we celebrate diversity and practice inclusivity. Hiring decisions are based on merit qualifications and our business needs only. At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.Required Experience:Manager Key Skills AS400,Lean,Management Experience,Maximo,Warehouse Management,Warehouse Experience,Warehouse Distribution Experience,Warehouse Management System,Copywriting,Leadership Experience,Supervising Experience,Logistics Employment Type : Full-Time Experience: years Vacancy: 1