Manager, Enterprise Growth (Customer Success) at Clay Labs

About ClayClay is a creative tool for growth. Our mission is to help businesses grow without huge investments in tooling or manual labor. Were already helping over 100000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion our tool lets you instantly translate any idea that you have for growing your company into reality. We believe that modern GTM teams win by finding GTM alpha a unique competitive edge powered by data experimentation and automation. Clay is the platform they use to uncover hidden signals build custom plays and launch faster than their competitors. Were looking for sharp low-ego people to help teams find their GTM alpha.Why is Clay the best place to workCustomers love the product (100K users and growing)Were growing a lot (6x YoY last year and 10x YoY the two years before that)Incredible culture (our customers keep applying to work here)Well-resourced - We raised a $100M Series C in 2025 at a $3.1B valuation and are backed by world-class investors like Capital G (Google) Sequoia and MeritechRead more about why people love working at Clay here and explore our wall of love to learn more about the product.Manager Enterprise Growth @ ClayWere growing our Growth Strategy (Customer Success) team at Clay the group that helps our customers unlock their full potential. Our mission is simple but ambitious: empower every team to use Clay as their growth engine.As the Manager of our Enterprise Growth Strategy team youll lead a group of world-class strategists who act as trusted advisors to our customers. Youll hire coach and inspire a team that drives meaningful business outcomes builds lasting partnerships and helps our customers turn their biggest goals into reality.This is a high-impact role youll shape how some of the most innovative companies in the world use Clay to scale and directly influence revenue growth retention and the customer experience.What Youll DoYoull be a builder a coach and a connector. Specifically you will:Hire develop and lead a team of Enterprise Growth Strategists who embody Clays values curiosity creativity and customer obsession.Foster a culture of learning accountability and excellence where experimentation is encouraged and insights are shared freely.Motivate your team to build deep trusted partnerships with customers helping them define success and deliver measurable value.Own key customer relationships yourself setting the bar for engagement advocacy and strategic influence.Serve as an escalation point and problem-solver helping turn challenges into opportunities for stronger collaboration.Partner cross-functionally with Sales Product Engineering and Marketing to represent the voice of the customer and shape our roadmap around their needs.Forecast track and report on KPIs tied to expansion retention and customer health using data to tell a story and guide decisions.Identify opportunities to innovate and scale our approach to enterprise success designing playbooks frameworks and strategies that amplify impact.What Youll BringWere looking for a mix of strategic leadership operational rigor and deep customer empathy. You might be a great fit if you have:2 years of experience leading teams in Customer Success Account Management or a similar customer growth function5 years in customer-facing roles (CSM Account Manager etc.) at a B2B SaaS companyA track record of driving revenue growth expansion and retentionA passion for coaching and developing others you get energy from seeing your team thriveExceptional relationship-building and communication skills across both customers and internal teamsThe ability to simplify complexity finding creative solutions and guiding your team through ambiguityA love of systems thinking identifying bottlenecks building scalable processes and driving continuous improvementA growth mindset and comfort with fast-paced entrepreneurial environmentsRequired Experience:Manager Key Skills SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 190 - 230