Manager, Home Sales Advisors at Opendoor

LocationThis role works from our Miami area office Monday through Friday. This role does require being ableto work rotating weekend coverages that can be done remotely - Our team of Advisors works 7 days per week and managers may need to be available to help with escalations and must be based within a 50-mile commuting distance of the specified office location:Miami Florida (in office and work from home requirements are subject to change).About the RoleThis is an opportunity to lead an impactful team of Acquisition Experience Partners through hands-on coaching and development while also maintaining a relentless focus on improving the experience for the thousands of customers (buyers sellers partners) that we serve on a monthly basis. Were looking for someone with the right blend of natural leadership builder mentality operator mindset and problem solving ability.What Youll NeedAt least 2 years of experience working on a customer facing teamPrevious leadership/management experienceA proven track record of meeting and exceeding goalsEffective and agile communication skills - written verbal and interpersonalA proven ability to engage and collaborate with teams and act as both coach and mentor to team membersStrong project management skills and the ability to balance multiple projects and deadlines simultaneously.Comfortable in a fast-paced startup environment where roles and processes continually shift as the company evolves.Able to work rotating weekend coverages that can be done remotely -Our team of Advisors works 7 days per week and managers may need to be available to help with escalations and coverage.What Youll DoInspire & lead your team to act with urgency to hold themselves accountable and to create a culture of superior execution in the service of our customers.Serve as the first point of contact for customer escalations and to dive into the weeds with your team on a daily basis removing blockers handling escalations and communicating up and across as appropriate.Monitor daily/weekly/monthly key metrics including both inputs and outputs.Weigh decisions and work closely with other team managers to improve processes with consideration for both the customer experience and our bottom line.Prioritize coaching mentorship and performance management opportunities.Identify and shine a light on operational seams that negatively impact the customer experience.Support hiring and team scaling efforts.Compensation:Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The base salary for this position is between $100000 - $125000 with additional estimated variable incentive components (60/40 base/variable split) that will contribute to overall compensation. Incentive compensation is based on individual performance within our Home Sales Advisor incentive plan and is not capped. Paywithin this range varies by work locationand may also depend on your qualifications job-related knowledge skillsand experience. Your recruiter can share more about the specific range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off 12 paid holidays per year medical/dental/vision insurance basic life insurance and 401(k) to eligible employees.#LI-LSAbout us. Powering lifes progress one move at a timeSince 2014 weve been reinventing lifes most important transaction with a new simple way to buy and sell a home. The traditional real estate process is broken and our mission is clear: build a digital end-to-end experience that makes buying and selling a home simple and certain.Were a team of problem solvers innovators and operators building the largest most trusted platform for residential real estate. Whether its starting a family taking a new job or making a life change we help people move forward with confidence.This work isnt easy and its not for everyone. But if you want to be part of a team thats tilting the world in favor of people who want to sell buy or own a home then youll find purpose here.Opendoor Values OpennessWe believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or other protected status under all applicable laws regulations and ordinances. We collect use and disclose applicant personal information as described in our personnel privacy policies. To learn more you can find the policy details for California residents here and for Canada residents here.We are committed to assisting members of the military community in utilizing their skills at Opendoor. U.S. candidates are able to review your military job classification at and apply for positions that align with your expertise.At Opendoor we are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities pregnancy religious beliefs or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation please contact us at Required Experience:Manager Key Skills Crisis Management,Pain Management,Developmental Disabilities Experience,Employee Evaluation,Direct Support,Management Experience,Remodeling,Case Management,Home Care,Nursing,Supervising Experience,Social Work Employment Type : Advisor Experience: years Vacancy: 1 Monthly Salary Salary: 100000 - 125000