Manager, HRIS Operations at Norton Rose Fulbright

Manager, HRIS Operations

At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture. Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success. With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors.

The Manager, HRIS Operations is responsible for the operational ownership, stability, and day-to-day management of all people and development systems, including but not limited to Workday and vi by Aderant. This role ensures that systems are reliable, compliant, and well-governed, serving as the central point of accountability for system operations, intake, release coordination, issue management, and cross-functional execution.

Responsibilities Include But Are Not Limited To:

• Own the day-to-day operation of all people and development systems, ensuring stability, data integrity, and consistent user experience.
• Act as the primary operational owner for Workday and related people platforms, coordinating activity across people and development, HRIS, IT, and vendors.
• In collaboration with IT, ensure system configurations, updates, and enhancements align with approved processes, controls, and governance standards.
• Drive innovation across the people and development function by identifying opportunities to improve processes, leverage technology, and enhance the employee and manager experience.
• Champion the use of data, reporting, and analytics to provide actionable insights that inform business decisions, workforce planning, and operational priorities.
• Partner with people and development leaders to translate business needs into scalable system solutions, dashboards, and process improvements.
• Monitor system performance, issues, and risk areas; proactively address operational gaps.
• In collaboration with IT, oversee systems release planning, including testing coordination, approvals, and production readiness.
• Partner with Functional Analysts and IT to ensure changes are properly documented, tested, and signed off before migration.
• Enforce release discipline and timelines, including pre- and post-production validation.
• Maintain visibility into upcoming changes, dependencies, and operational risks.
• Oversee people and development systems intake processes (tickets, enhancements, break/fix issues).
• Partner with leadership and HRIS stakeholders to prioritize work based on urgency, compliance, and operational impact.
• Maintain centralized tracking of BAU work, enhancements, and projects, ensuring clarity on status and ownership.
• Lead escalation of people and development system issues that impact business operations.
• Coordinate root-cause analysis, remediation plans, and stakeholder communication for system incidents.
• Liaise with IT and vendors on resolution of integration, security, or platform issues.
• Track recurring issues and drive preventative operational improvements.
• Ensure people and development systems adhere to governance standards, audit requirements, and documented controls.
• Maintain operational documentation, including process flows, approvals, testing evidence, and change records.
• Provide day-to-day work direction to HRIS team members.

Qualifications And Experience:

• Bachelor's degree and 5+ years of HR systems or Workday functional experience.
• In lieu of bachelor's degree, 9 years of professional experience, preferably in human resources, HRIS, or benefits.
• Additional functional experience with human resources and its related functional areas is strongly preferred
• Must display exceptional judgment and confidentiality
• Experience in a law firm or professional services setting preferred.
• Advanced expertise in HR Information Systems. Workday highly preferred.
• Knowledge and experience with SQL, Crystal Reports, HTML, and CSS preferred.
• Proficiency in Microsoft Office Suite, or ability to learn tech stacks quickly.
• Excellent verbal and written communication skills; with the ability to influence across levels and functions.
• Ability to juggle multiple priorities at once and maintain attention to detail.
• Detail oriented with high standards for accuracy and precision.