Manager - IT Operations Service and Support at Unifi

We’re seeking a Manager of IT Operations Service and Support to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization.Key Responsibilities:Lead IT service desk and support teams; drive operational excellence and user satisfactionManage IT hardware and software procurement, licensing, and inventoryOversee incident, request, and problem management using ITIL best practicesMaintain service SLAs and lead continuous improvement initiativesCollaborate with cross-functional teams to align IT support with business goalsMonitor vendor performance and ensure contract complianceWhat You Bring:8+ years of IT operations or support experience; 3+ years in leadershipExperience managing IT asset procurement and lifecycleStrong knowledge of ITSM tools (e.g., ServiceNow, Jira) and ITIL frameworkExcellent communication, leadership, and vendor management skillsBachelor's in IT, Business, or related field (Master’s or certifications a plus)Why Join Us?Impactful leadership role in a growing IT organizationCompetitive compensation and benefitsOpportunities for innovation and automationCollaborative and inclusive cultureUnifi Aviation, LLC. is an Equal Opportunity Employer.