Manager, Maintenance Field Operations at Otis

Date Posted:Country: United States of AmericaLocation: OT272: NKB - Canton MA 95 Shawmut Rd Canton MA 02021 USAWould you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee OpportunityOtis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff including employee selection and development field training and safety. This individual will also lead operational efforts managing costs while ensuring superior customer satisfaction for our Canton MA territory.On a typical day you will:Ensure field employee safety and quality of service in your territoryPlan organize and manage service field activities to ensure that these activities meet customer needs and company standardsEnsure effective and efficient allocation of available resources such as manpower and materialsConduct field education training with field workforceImprove efficiencies managing route schedules and callback ratesUnderstand how to provide technical support to field staff either self-provided or redirected to other expertsAuthorize repair orders and tracking completionLead change toward better efficiency and communicationWhat you will need to be successful:5 years of industry experienceProven experience working with a team of techniciansLeadership experience is essentialExperience in the elevator industry is requiredExcellent communication and leadership skillsAbility to thrive in a highly team-oriented and dynamic environmentStrong computer and technology skills along with business acumenPassion for delivering exceptional customer serviceTravel within your territory is required; a valid drivers license is necessary for your areaWhats In it For Me / Benefits:The chance to work for an industry-leading brand with an historic legacyA real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship ProgramWe offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment you and your eligible dependents will receive comprehensive medical prescription drug dental and vision coverage.Enjoy three weeks of paid vacation along with paid company holidaysWe provide paid sick leave employee assistance and wellness incentive programs to support your well-being.Life insurance and disability coverage to protect you and your family.Voluntary benefits including options for legal pet home and auto insurance.We offer generous birth/adoption and parental leave benefits as well as adoption assistance to support growing families.Pursue your educational goals with our tuition reimbursement program.Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.We will train you intensively in the areas of technology processes & soft skills and you can exchange ideas with experienced colleagues at any time.Apply today to join us and build whats next!If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at Privacy Policy and Terms:Click on this link to read the Policy and TermsRequired Experience:Manager Key Skills Mac Os,HVAC,Consultancy,AC Maintenance,Concierge,Interventional Cardiology Employment Type : Full-Time Experience: years Vacancy: 1