Manager, Medical Operations at The American Society for the Prevention of Cruelty to Animals

Summary:Are you passionate about delivering high-quality care to animals in need and do you thrive in a fast-paced dynamic and complex environment Do you enjoying managing people while also ensuring all animals under your care receive the medical attention they require If so then the position of Manager Medical Operations (the Manager) at the ASPCA Kitten Nursery (Nursery) may be for you!The Kitten Nursery cares for over 800 underage kittens and nursing cats in a dedicated nursery environment as well as through a substantial foster program. Once these kittens are healthy and happy 8-week-olds the Nursery helps them get ready for adoption through the ASPCA Adoption Center and partner shelters. You will lead a team of Neonate Specialists and Care Coordinators to deliver excellent patient care for over 800 at-risk cats and kittens each year. This team supports the care and movement of kittens through the Nursery on their way to and from foster homes through direct care veterinary support and administrative work. You will partner with the Director Medical Operations under the guidance of veterinarians and licensed veterinarian technicians to assist in the delivery of individual animal and population level care following low-stress handling principles and shelter medicine practices. To succeed in this role the Manager will be an excellent supervisor and coach who enjoys working with both people and animals.*The schedule for this role is Sunday-Thursday 10-6pm (the ability to adjust the schedule to meet the teams needs is crucial for this role).Responsibilities:Responsibilities will include but are not limited to:People Management and Training (40%)With the Director nurture a culture of learning at the Nursery including ensuring a respectful and welcoming environment active participation in career development goal setting and monitoring setting clear expectations and regular practice of feedback and after-actionsBe on the floor to answer questions make timely operational and staffing adjustments provide and receive feedback lend a hand and ensure deep understanding of and compliance with the Nurserys operationsMaintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities as well as direct workflow in order to maximize productivity and maintain coverage in the event of planned absences call outs injuries increased volume etc. so as to ensure staff and animals safetyProvide training supervision modeling coaching and ongoing guidance for direct reportsInstill the guiding principle that everyone canand shouldactively support the animals behavioral and mental health in everything they doEnsure that all team members have received training and mastered the skills to handle in a low-stress manner and that they implement these handling techniques consistently in all their interactions with animalsProvide regular timely and direct feedback via one-on-one check-ins and quarterly feedback sessions with direct reportsWork with the Director Medical Operations to ensure written materials (protocols information sheets data sheets etc.) are updated as needed and oversee their use by staff and volunteersServe as a champion in times of change management and work with Director to identify ways to improve policies and practicesOther duties as assigned by supervisorNursing Care and Veterinary Support (30%)Using fear free techniques handle and restrain animals for medical procedures applying the least-restraint and lowest-stress techniques possibleEnsure accurate and timely data entry to animals medical records including transfer of information from other ASPCA departments software systems and diagnostic test results from outside laboratoriesPrepare discharges and medications for kittens going to foster create Foster Medical Discharges under the direction of veterinarians or licensed veterinary techniciansMaintain an efficient flow of animals through the shelterTransport animals (using low-stress techniques) and their medical records within ASPCA departments for necessary care including but not limited to transfers to the ASPCA Animal Hospital and/or Community MedicineUnderstand multiple modalities of electronic or written medical records or invoices to be able to articulate animals medical needs or concernsCompetently and compassionately explain information veterinarians have documented about an animals condition to other Nursery staff members volunteers and foster caregivers with easily understood languageBe an active participant of the Nursery Team on daily shelter rounds weekly foster rounds and in staff meetings and trainingsTreat animals colleagues and volunteers with care and respectLearn and follow Nursery philosophy procedures and protocolsAnimal Care and Welfare (30%)Coach and support direct care staff to best meet the medical needs of the animals in our care including medication administration medical treatment and monitoringFeed and medicate patients following veterinarian instructions and standard operating proceduresClosely observe animals for signs of illness injury and/or poor welfare. Document and communicate this information on monitoring sheets in patient medical records and/or directly to colleaguesEnsure all personnel are following departmental PPE and cleaning protocols for kennels equipment and facility overallWork in compliance with Occupational Safety and Health Administration policies and requirementsEnsure the adequate stock supplies are maintained and that all equipment is functioning well and is serviced properly; coordinate inventory place orders through Procurement schedule routine maintenance of equipment and facilitate service and/or replacement of malfunctioning equipmentAdvise Supervisor of any conditions that are unsafe including unrecognized hazards or infractions of safety rulesQualifications:Knowledge of basic animal care handling and disease recognition; familiarity with veterinary hospital protocols and proceduresAble to understand and communicate using veterinary medical terminologyExcellent low-stress animal handling and restraint skillsExcellent customer service skillsAble to quickly adjust focus and shift priorities based on Nursery and patient needsWork efficiently and calmly under challenging conditions; demonstrate flexibility with work assignments and unique tasksStrong organizational skills and a high level of attention to detailDemonstrated ability to collaborate within and across departments or working groupsAbility to teach and coach othersExcellent written and oral communication skillsAble to maintain open mind regarding changes and be willing to learn implement and teach new protocolsBasic computer skills including Excel Microsoft Office and email; familiarity with PetPoint or other shelter software systems a plus.Able to lift up to 40 pounds walk bend stand and reach constantly throughout at least a minimum 8-hour workdayExemplifies the ASPCAs Core Values:Has Commitment and dedication to improving the lives of animalsDemonstrates Ownership and feels responsible for outcomesBelieves in Team that we are stronger togetherSeeks to Elevate others and reimagine what is possibleFocuses on Impact specifically making change for animalsExperience:2 years veterinary hospital and/or shelter experience1 year management experienceAdditional Information:Fear Free Shelter certification is required within 60 days of hireCompensation and Benefits:Starting pay for the successful applicant will depend on a variety of factors including but not limited to education training experience location business needs internal equity market demands or budgeted amount for the role. The target hiring range is for new hire offers only and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.The target hiring range for this role is $65000 - $70000 annually.The Compensation Team will review internal candidates current compensation to determine if an offer beyond the target hiring range may be applicable. Click here to review the Internal Open Positions Pay Range SheetAt the ASPCA you dont have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include but are not limited to:Affordable health coverage including medical employer-paid dental and optional vision coverage.Flexible time off that includes vacation time sick and bereavement time paid parental leave 10 company paid holidays and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.Robust professional development opportunities including classes on-the-job training coaching and mentorship with industry-leading peers internal mobility opportunities to support in the field and so much more.Qualifications:See above for qualifications details.Language:English (Required)Education and Work Experience:High School Diploma (Required)Required Experience:Manager Key Skills Anti Money Laundering,Accomodation,Compensation,Instrument Maintenance,Hotel Front Office,Arabic Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 65000 - 70000