Manager, Mortgage Financing & Investor Reporting (CPA Preferred) at Navy Federal Credit Union

Overview To plan, direct and manage the multi-function operations of the Investor Reporting and Real Estate transactions teams in support of mortgage loans, home equity lines of credit, and business loans. Manage investor reporting activities, relationships with the organization's agency (Government Sponsored Entities - GSEs) and private investor base. Ensure compliance with local, state, and Federal laws and regulations. Manage and account for investor funds and related reporting, account reconciliations, and remittances for secondary market.Responsibilities Develop strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectivesManage and direct operations to ensure targets, service level agreements and corporate objectives are metManage investor funds by controlling and approving disbursements, maintaining records of financial position, and reviewing related financial documentation provided to investorsServe as point of contact for responding to escalated inquiries from staff and managementIdentify and execute opportunities to leverage existing technology to increase team members' efficiency. Drive successful change management around implementation of new technology designed to enhance the team's performance and service levels to members/key third-party stakeholders.Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business unitsAnticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancementsCreate a team culture of high team member engagement within the team and prioritize team member development and enhanced team contribution to the organization.Review investor contracts and determine reporting and remitting requirements.Manage requests for recurring audits.Collaborate with investors to clarify contract details and coordinate/initiate servicing requirement updatesCollaborate with investors' representatives to resolve problems, prevent financial penalties, and maintain Navy Federal's high quality investor rankingsOversee the verification of receipt and amount of funds with internal business partners, and resolves discrepancies by authorizing write off and/or negotiating with investor representativesManage the review and approval of account reconciliation for investors' Taxes and Insurance ("T&I") custodial Demand Deposit Accounts (DDA)Review preparation of bank reconciliation reports and schedules in accordance with investor guidelinesApprove reporting packages prepared for investorsManage functions related to reconciling all servicing general ledgers, servicing invoices at the loan level, application fees, corporate advances, VA funding fees, bad checks, negative CDVs, aging suspense accounts and cashOversee processes to ensure balance sheet reconciliations are completed with corrections completed accurately, supported by proper documentation, and cleared in a timely mannerIdentify source of errors/discrepancies; research and analyzes data for errors/discrepancies above specific thresholds, document reconciliation issues for resolution/corrective actionEstablish qualitative and quantitative measures to meet compliance goals and expectationsAnalyze workflow, procedures and practices; make recommendations/implement corrective action to improve quality and/or efficiencyCollaborate with Finance, REL Finance and Mortgage production staff to research, analyze and resolve account related discrepanciesEnsure resolution of a range of escalated discrepancies and appropriate response to inquiries through collaboration with various internal contacts across the organizationAnalyze, develop, document, and monitor accounting systems and procedures for account reconciliations to ensure compliance with generally accepted accounting principles (GAAP) and regulatory accounting principles (RAP)Ensure operations meet Automated Clearing House (ACH) rules and regulations, investor guidelines, state and federal regulations and Navy Federal policies and proceduresPerform supervisory/managerial responsibilitiesEnsure adequate/skilled staffing; select employeesEstablish performance goals and prioritiesPrepare, conduct and review performance appraisalsDevelop, mentor and counsel staffProvide input and/or prepare budget requirements for Annual Financial Plan (AFP)Ensure section/branch goals and objectives align with division/department strategyEnsure efficiency of operationsLeadership Level - Supervise daily activitiesPerform other duties as assignedQualifications Advanced knowledge of applicable federal and state laws, rules and regulationsAdvanced knowledge of financial industry trends, lending practices, products and services, technology, and regulationsExtensive experience in supervising and leading employeesExtensive progressively responsible experience leading and managing a multi-function mortgage/equity loan account servicing, investor reporting or mortgage financial operation, preferably in a large financial institutionExtensive experience managing multiple priorities independently and/or in a team environment to achieve goalsSignificant experience in working with mortgage servicing platformsAdvanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modelingExpert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementationExpert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomesExpert skill presenting findings, conclusions, alternatives and information clearly and conciselyExpert skill interacting with staff, management, vendors and members diplomatically and tactfullyExpert skill interpreting and applying applicable federal and state laws, rules and regulationsExpert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationshipsExpert skill identifying and analyzing business requirements and recommending solutionsExpert skill maintaining composure in a high production and changing environmentExpert skill exercising initiative and using good judgment to make sound decisionsExpert skill in producing desired results and achieving goals and objectivesExpert research, analytical, and problem solving skillsExpert organizational, planning and time management skillsExpert verbal and written communication skillsAdvanced database, word processing, spreadsheet, and presentation software skillsBachelor's degree in Finance, Business Administration, or related field, or an equivalent combination of education, training, and experienceDesired Qualifications:Knowledge of REG AB I and II as they apply to Loan SecuritizationWorking knowledge of Navy Federal member service related systems e.g., UAD, CICS, TSYS, ARP/SMSExtensive experience leading large projects/initiatives which have business risk and impactAdvanced knowledge of NFCU policies, procedures, products, and servicesCertified Public Accountant designationEffective skill working with financial accounting systems used in the management and analysis of financial reportingMaster's degree in Finance, Business AdministrationHours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, Virginia 22180About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* Fortune Best Workplaces for Women 2024* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2024 Best for Vets Employers* Best Companies for Latinos to Work for 2025* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.