Manager of Service Planning at Massachusetts Bay Transportation Authority

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.Job SummaryThe Manager of Service Planning will evaluate existing and proposed passenger services and recommend route and schedule changes to meet public needs.Duties & ResponsibilitiesSupervise Service Planning staff in day-to-day work and manage quarterly service changes by ensuring assignments are completed on time and follow-ups or revisions are completed according to schedule.Develop or use existing analytical tools to recommend route stop and schedule changes for MBTA bus and subway services that ensure compliance with the Service Delivery Policy improve rider experience and increase the efficiency of resource use.Work with internal and external stakeholders to evaluate demand and other factors affecting service and collaborate on projects or strategies to improve it.Manage staff consultants or projects to analyze and prepare transportation plans evaluate the effectiveness of existing services and analyze the cost and benefits of new or improved services procedures and policies.Monitor impacts of various construction projects and seek opportunities to enhance future services with mitigation projects or transit-supportive design.Establish procedures and analytical tools for monitoring ridership route performance and reporting service statistics.Maintain close coordination with Bus Heavy Rail and Light Rail transportation on route and service needs and proposed changes.Provide technical assistance regarding service needs to long-range operating and capital planning initiatives as well as ongoing construction projects.Use HASTUS software tools to track bus stops routes and other asset information electronically.Represent the MBTA at public meetings regarding service. Ensure budgetary goals are met and that all work is performed in a timely and cost-effective manner.Respond to each inquiry whether from a customer vendor or co-worker in a courteous and professional manner.Respond or report to work as directed by supervisory personnel for emergencies extreme weather conditions or any other abnormal conditions that impair service or the safety of service twenty-four (24) hours per day seven (7) days per week.Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules regulations collective bargaining agreements (if applicable) and policies of the Authority including the EEO Anti-Discrimination Anti-Harassment and Anti-Retaliation policies.Perform all other duties and projects that may be assigned.SupervisionSupervise service planning staff.Minimum Requirements & QualificationsA bachelors degree from an accredited institution in Public Administration Business Transportation Planning or a related field.Five (5) years of experience in transportation planning/analysis transportation policy or transportation program management.One (1) year supervisory and/or lead experience.Knowledge of Word Excel databases and schedule software applications (such as HASTUS).Knowledge of Automated Data Collection Systems.The ability to provide internal and external customers with a courteous and professional experience.Effective organizational analytical multi-tasking time management and interpersonal skills.The ability to handle sensitive and confidential information in an appropriate manner.Possess excellent customer service conflict resolution and communication skills.The ability to work any and all shifts and or locations as assigned or directed.The ability to supervise and work effectively with a diverse workforce.Substitutions IncludeA High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.A masters degree in a related subject substitutes for two (2) years of general experience.A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.Preferred Experience and SkillsA masters degree from an accredited institution in Public Administration Business Transportation Planning or related field.Experience in transit service planning.Related experience in a supervisory capacity overseeing direct reports consultants and/or project management.Job Conditions:Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.Ability to commute to assigned work locations in the Boston MA metro area as required by the role.Ability to provide internal and external customers with courteous and professional experiences.Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.Disclaimers and Definitions:General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.Required Experience:Manager Key Skills Forecasting,Facilities Management,SAP,Supply Chain Experience,Business Management,Analysis Skills,Microsoft Powerpoint,SAP APO,Production Planning,Project Management,Strategic Planning,ERP Systems Employment Type : Full-Time Experience: years Vacancy: 1