Manager Patient Financial Svcs (Customer Service) at FMOLHS

DescriptionAre you ready to lead a team that keeps healthcare running smoothlyAs a Manager of Patient Financial Services youll play a key role in ensuring patients and providers have a seamless financial experience.What Youll Do:Lead with impact: Oversee a section of our Business Officeeither Billing (government or commercial) or Support Services (cash posting customer service vendor management refund analysis and document handling). Drive efficiency: Manage daily operations to keep processes accurate timely and patient-focused. Champion quality: Monitor compliance and implement improvements that make a real difference. Innovate: Spot opportunities to streamline workflows and introduce solutions that enhance performance. Develop talent: Hire train and mentor your team to help them grow and succeed.Why Join Us This is more than a management roleits a chance to shape the financial backbone of patient care. Youll have the autonomy to improve processes lead a dedicated team and make a positive impact on the patient experience every day.ResponsibilitiesStep into a leadership role where youll keep operations running smoothly and make a real difference in patient care. Your responsibilities will include:Operational LeadershipManage daily operations to ensure accuracy efficiency and compliance.Monitor productivity targets (e.g. keeping AR > 90 days within limits).Ensure tasks are completed on time such as:Billing queues worked daily and kept current.Receipts control logs and bank deposits balanced daily.Customer Service & CompliancePromote a strong customer service culture in all interactionspatients staff vendors and partners.Maintain expert knowledge of regulations laws and best practices.Train staff thoroughly on compliance requirements including HIPAA and Joint Commission standards.Financial Accuracy & ReportingReview and reconcile reports logs and accounts (e.g. electronic remits batch postings billing edits).Collaborate with other departments to create and improve reporting tools.Policy & Process ImprovementEnsure adherence to hospital policies for refunds write-offs and financial assistance programs.Identify recurring issues and lead solutions in partnership with leadership.Suggest and implement policy and procedure changes for continuous improvement.Team Leadership & DevelopmentConduct regular team meetings for education goal tracking and feedback.Provide staff with tools and resources to succeed.Complete performance appraisals coach employees and handle disciplinary actions.Interview and hire candidates for departmental vacancies.Budget & Strategic PlanningAssist in developing department budgets and monitor compliance.Analyze costs and justify variances.Other ResponsibilitiesServe on committees and handle special projects as needed.Perform other duties to support the success of the department.QualificationsWhat Were Looking For3 years supervisory experience leading teams.3 years revenue cycle experience in patient financial services billing/collections or managed carepreferably in an acute-care or multi-specialty physician setting.Bachelors degreeOR4 years professional-level experience6 years paraprofessional experience (accepted in lieu of degree).Required Experience:Manager Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1