Manager, Process Management - Construction Monitoring at Capital One

Manager, Process Management - Construction Monitoring

This role is for the Manager of the Construction Monitoring (CM) team for Small Business Bank. The primary risk of all construction loans is the non-completion of the construction project and ensuring the project is completed within budget. To mitigate that risk, the SBB CM team monitors all ground-up construction projects for owner-occupied and investor real estate, all renovation, rehabilitation and tenant fit loans as per policy, when the scope of work includes structural work, or if the complexity of the project and scope of work warrants CM. The scope for this role includes leading a small team of associates who are responsible for completing the monitoring activities, as well as executing monitoring for a portion of the portfolio.

Responsibilities

• Leadership: Lead and inspire your team by communicating a strategic vision that translates organizational goals into clear, measurable milestones while fostering a culture of ownership and high performance. Thrive in fast-paced environments, navigating ambiguity with informed decision-making and a flexible leadership approach that adapts to diverse team dynamics. Demonstrating integrity and acting as a trusted advisor as aligned with organizational values for your direct reports, peers, and senior leadership.
• Full-Cycle Project Management: Oversee commercial construction projects from setup to permanent facility transfer, including document review, inspector coordination, and the analysis of Contractor Applications for Payment to ensure projects remain on time and on budget.
• Financial & Risk Administration: Manage periodic draw requests, title updates, and insurance policies while mitigating portfolio risk by ensuring strict adherence to loan requirements, program objectives, and internal bank policies.
• Data Integrity & Reporting: Maintain complex monitoring systems and budgets via advanced Excel/Google Sheets; prepare detailed operational reporting on portfolio health, collateral, and advances for leadership review.
• Cross-Functional Collaboration: Partner with Business Bankers, Underwriters, Closers, and Attorneys to navigate pre- and post-approval processes, providing technical subject matter expertise to ensure seamless loan closings.
• Audit & Compliance Oversight: Ensure 100% compliance with security policies, regulatory requirements, and internal audit standards through diligent research and proactive problem resolution.
• Relationship Management: Act as a primary point of contact for internal staff and clients, resolving complex inquiries and fostering a collaborative environment across the construction lending lifecycle.

What skills you need to bring to the table:

• Strong Leadership: You will influence, challenge and enable associates and leaders to solve complex problems, determine solutions, and lead through changes as the key leadership figure.
• Exceptional Communicator: You will be communicating and partnering with your team and key stakeholders across all levels of the company. Excellent verbal and written communication will be critical to your day to day work life.
• Risk Management: At Capital One, every associate has the responsibility of risk management. In this role you and your teams will be responsible for running a well-managed horizontal operation that is perpetually audit ready.
• Intellectual Curiosity: You will need to ask "why", explore underlying issues, and create unique solutions to challenges. You should find motivation in understanding why problems exist and how to solve them in a fast paced, live operational environment.
• Ability to Mobilize: You must have the project management and communication skills needed to drive results in the construction monitoring space.

Basic Qualifications:

• High school diploma, GED or equivalent certification
• At least 2 years of people leadership experience managing a team
• At least 5 years of lending experience, with full-cycle responsibility for client intake, advisory, and closing
• At least 5 years of construction loan experience
• At least 5 years of experience using spreadsheets for monitoring and tracking a loan's lifecycle, including building formulas and creating reports with pivot tables

Preferred Qualifications:

• Bachelor's Degree or military experience
• 7+ years of construction loan experience
• Portfolio-level management experience
• Experience managing internal and external audit processes