Manager, Underwriting Services at Berkley

Company DetailsWe are a global insurance provider offering property casualty and professional insurance coverage for clients with technology exposure and technology firms worldwide.ResponsibilitiesThe Manager Underwriting Services leads a team of Underwriter Assistants supporting both domestic and international underwriting. The role focuses on team development process optimization technology integration and service qualitynot direct underwriting. The Manager ensures that support functions align with underwriting standards and deliver consistent high-quality service.Team Leadership & DevelopmentLead mentor and develop a team of Underwriter Assistants across both domestic and international support functions.Oversee onboarding to ensure alignment with underwriting standards guidelines and best practices.Create and deliver training materials and resources to ensure ongoing and consistent high-quality performance across the team. Provide continuous coaching and performance feedback to drive team growth and effectiveness.Underwriting Knowledge & AuthorityMaintain a strong understanding of underwriting principles guidelines and risk assessment to guide team.Exercise a Letter of Authority for defined underwriting decisions and/or approvals.Partners with underwriters to ensure documentation compliance and service quality expectations are met.Participate in underwriting audits and quality reviews to ensure support processes meet regulatory and internal standards.Process Design & OptimizationCollaborate with Underwriting leadership to design document and implement scalable workflows and processes.Identify opportunities for process improvement and automation ensuring scalability and consistency across teams.Establish and monitor key performance indicators (KPIs) to measure productivity and service quality.AI System Integration & Change Management. Serve as a key stakeholder and change champion of AI system implementation.Partner closely with project leads IT and vendor teams to ensure the system aligns with the needs of both domestic and international underwriting support.Lead change management efforts including communication training and adoption strategies.Monitor system impact gather feedback from users and advocate for enhancements to optimize performance and usability.Cross-Functional CollaborationLiaison with Underwriting Operations Technology and other key stakeholders to integration of support services.May perform other functions as assignedQualifications5 years of experience in commercial underwriting or underwriting support.2 years in a supervisory/management role.Strong understanding of underwriting principles risk assessment and insurance operations across both domestic and international markets.Experience working with or supporting underwriting teams with the ability to interpret and apply underwriting guidelines.Experience exercising underwriting judgment within defined authority.Demonstrated success in process improvement workflow design and change management.Experience with AI tools or digital transformation initiatives is not required but highly desirable.Excellent communication organizational and cross-functional collaboration skills.Ability to lead and develop teams in a fast-paced evolving environmentAdditional Company DetailsThe Company is an equal employment opportunity employer.We do not accept unsolicited resumes from third party recruiting agencies or firms.The company offers a competitive compensation plan and robust benefits package for full time regular employees including: Base Salary Range: $90k-$130k Benefits include annual bonus eligible health dental vision dental life disability wellness paid time off 401(k) and profit-sharing plansThe actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.Additional RequirementsTravel: OccasionallyRequired Experience:Manager Key Skills Loan Processing,Load Balancing,Risk Management,Growing Experience,Algebra,Management Experience,Fair Housing Regulations,Underwriting,Team Management,Geometry,negotiation,Supervising Experience Employment Type : Unclear Experience: years Vacancy: 1