Manager at WorkForce Services

Workforce Service Manager for the Pacific NW

Workforce Services (WFS) is a growing fleet maintenance company operating 17 shop-based service locations across 5 regions. We keep fleets running for customers who depend on us and we're looking for a Service Manager to run a region like they own it.

The Service Manager owns the day-to-day operations and P&L of 4-8 assigned shop locations. You'll lead a team of 10-25 technicians, Service Writers, and Lead Techs, and you'll be the face of WFS at every site you manage. You report to the Field Operations Manager (or directly to the President while that role is being filled).

This is a hands-on leadership role. You'll be on the shop floor, in the work orders, in the customer conversations, and in the 1-on-1s not behind a desk reading reports.

What You'll Do

• Own regional P&L across 4-8 shop locations hit revenue and gross profit targets
• Drive technician productivity to 100% across every tech, every week
• Manage production scheduling, work order flow, parts availability, and cycle time
• Recruit, hire, develop, and retain technicians and Service Writers
• Be the point person on customer relationships and escalations across your region
• Enforce safety and OSHA compliance non-negotiable, regardless of production pressure
• Coach Lead Techs and Service Writers; build a team that delivers without you in the room
• Report weekly to the Operations Manager on KPIs, headcount, customer issues, and safety
• Partner with Recruiting, Billing, and HR to keep the region running smoothly

What We Measure

• Technician productivity (target: 100%)
• Regional gross profit margin vs. target
• Comeback / warranty rate (target: less than 3%)
• Customer satisfaction scores
• Safety incidents (OSHA recordable target: 0)
• Open positions aging (target: less than 14 days)
• Technician retention

What You Bring

Required:

• 3+ years managing a shop or service operation (fleet, automotive, heavy equipment, GSE, or comparable)
• Demonstrated P&L ownership you've owned revenue, margin, and headcount numbers and hit them
• Direct experience leading technicians scheduling, coaching, hiring, holding accountable
• Multi-site or high-volume management experience
• Customer relationship skills you've handled escalations without losing the relationship or the margin
• Safety mindset with specific examples of enforcing safety over production pressure
• Comfort with shop technology work order systems, timekeeping, parts ordering
• Valid driver's license and ability to travel between sites within the region

Preferred:

• Fleet maintenance, heavy-duty truck/trailer, or GSE (ground support equipment) background
• ASE certifications or hands-on technician experience
• Experience with flat-rate or productivity-based compensation systems
• Familiarity with workforce management and shop management software
• Bilingual (English/Spanish)

Who You Are

• You walk the shop floor before you read the report
• You hold people accountable without micromanaging
• You develop people your techs and writers get better because of you
• You're honest, even when it's uncomfortable
• You don't make excuses you own results and fix what's broken
• You care about the people doing the work, not just the work getting done

Compensation and Benefits

Pay: $100,000 $120,000 per year (based on experience and region) Bonus: Up to 1020% of base salary, tied to regional KPIs

Benefits: 401(k); Health, dental, vision insurance; Paid time off; Company phone; Mileage reimbursement for inter-site travel.

About Our Culture

At WFS, we operate by four core values:

1. Always Do the Right Thing We act with honesty and consistency, even when no one's watching. We choose what's right over what's easy.
2. Own Your Work We follow through. We keep our word, meet commitments, and take responsibility for results no excuses.
3. Put People First We look out for each other and our customers. We listen, respect, and act with empathy because relationships drive results.

We're building a unified, scalable fleet maintenance powerhouse and we need leaders who deliver results with integrity and develop the people who get them there.