Manufacturing Biller at Vaco by Highspring

About the RoleWe are seeking a detail-oriented and customer-focused Manufacturing Biller to manage and support our billing platform. This role is responsible for setting up new client accounts, maintaining user access, troubleshooting portal issues, and ensuring accurate and timely billing documentation. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and is confident communicating with both internal teams and external customers.Key ResponsibilitiesManage and maintain user accounts in the billing portal, including onboarding, permissions, and access changesMonitor billing submissions and escalate discrepancies or system issues as neededSupport customers and internal teams with portal navigation, troubleshooting, and billing documentation needsEnsure accurate and timely upload and processing of invoices, statements, and billing dataCollaborate with IT and accounting teams to resolve system and data issuesMaintain and update portal settings, templates, and configurationsTrack portal performance, reporting issues and recommending improvementsTrain internal users and external clients on portal functionality and best practicesMaintain accurate documentation for processes, FAQs, and user guidesQualifications1–3 years of experience in billing, accounts receivable, customer support, or related roleExperience with billing systems or client portals preferredStrong attention to detail and accuracyExcellent communication and customer service skillsAbility to troubleshoot basic technical and user issuesProficiency in Microsoft Excel/Google Sheets and other office applicationsAbility to manage multiple tasks and deadlines in a dynamic environmentPreferred SkillsExperience with ERP or CRM platformsBasic knowledge of billing workflows, AR processes, or financial data managementProcess improvement mindset and willingness to recommend system efficienciesVaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.Privacy NoticeVaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here.Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.