Marketing & Business Development Systems Manager at Hogan Lovells

Hogan Lovells is a leading global law firm with a distinctive market position is founded on the exceptional breadth of our practice on deep industry knowledge and on our one team worldwide approach. The firm and its management team are actively pursuing a clear vision and strategy designed to take full advantage of Hogan Lovells distinctive strengths to create valuable solutions for our clients. Marketing and Business Development (M&BD) is at the forefront of many aspects of the strategy taking the requisite steps to globalize the department and executing an ambitious program of activity. The global M&BD team is well established and highly regarded and is a great place for ambitious professionals to develop their skills and experience as we support the firm on a wide range of business development marketing and client relationship management activities.The M&BD Systems Manager will be responsible for managing a team in the operational support planning and delivery of marketing technology solutions for M&BD and our lawyers.The M&BD Systems Manager will act as a trusted advisor to the Global Head of M&BD Operations and Systems and our Chief Marketing Officer (CMO). The role will involve collaborating with the IT team and vendors to deliver system enhancements defect resolution manage escalations and plan future projects.JOB DESCRIPTIONManage the Global M&BD Systems team in conjunction with an existing Systems Manager based in the UK reporting to the Global Head of M&BD Operations and SystemsOversee the day-to-day operational support and administration of the M&BD systems which includes:Client Relationship Management (CRM) system: InterActionEmail Marketing system: Litera ConcepEnterprise Relationship Management system: IntrohiveExperience Management system: Litera FoundationLeading on the roll out and continued development of our global experience management tool Litera Foundation. This will include:System configurationIntegrations (with support from IT and the vendor)Automation of data capture processGlobal communicationsDesigning and delivering trainingOversee the provision of user support by the Systems team ensuring timely and efficient handling of day-to-day support tasksDeliver end-user training for all M&BD systems to M&BD other business teams and lawyers as neededDefine and execute an approach for improving data accuracy for all M&BD systemsInput into plans to leverage technology and AI to improve operational efficiency across M&BD but specifically utilizing AI within the Systems team and taking advantage of AI embedded in our systemsLead our relationships with vendors alongside IT counterparts to ensure effective support upgrades and contract renewalProject manage process improvements for M&BD stakeholdersEnsure projects are delivered on time within budget and meet or exceed stakeholder expectationsPlan manage and deliver solutions that extract value from existing M&BD systemsIdentify and validate the need for new technology to be introduced and create business cases to support change.Analyze and articulate stakeholder requirements and advocate for solutions that meet these requirements and contribute to the firms overall strategy.Create clear and concise plans and documentation that support the CMO and Global Head of M&BD Operations and Systems deliver on their commitments.Represent M&BD in technology projects and contribute to wider M&BD projects as required.All members of the firm are expected and encouraged to participate in our global Responsible Business program.Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure location and services.QUALIFICATIONSREQUIRED SKILLSBe a solution provider partnering with stakeholders project team members users vendors and lawyers to deliver innovative solutionsSound grasp of technology concepts relevant to M&BD systemsUnderstanding of data concepts and data flows/integration between systemsAbility to translate technical concepts into business terms and vice-versaExcellent problem solving and analytical skills to provide more efficient business processesAbility to work well under pressure prioritize and balance multiple responsibilities.Client-service delivery and deadline focused.Excellent attention to detail and delivery of high-quality work.Exceptional communication and interpersonal skills (written and oral); Comfortable with a variety of audiences at all levels of the firm.Experience working independently as well as within cross-functional teams in a collaborative professional environmentProactive approach to workload planning and solving client requirementsProven leadership skills with the ability to manage and motivate teams to deliver on goals and plansEDUCATION CERTIFICATIONS AND/OR EXPERIENCESeven (7) years of demonstrable experience working with CRM Marketing Automation Credential Management and Data Quality solutions preferredTwo (2) years in a management/supervisory position preferredKnowledge of InterAction CRM Litera Concep Introhive ERM Litera Foundation Microsoft CoPilot and other developing AI solutionsExperience working with a large law firm or professional services organization preferredBachelors degree required and post-graduate qualifications (e.g. MBA) advantageousHOURS Core hours are Monday through Friday 9:00 a.m. to 6:00 p.m. Must be flexible to work additional hours and travel occasionally.This job description sets forth the responsibilities of this position and may be changed from time to time as shall be determined.Hogan Lovells is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy age national origin disability sexual orientation gender identity or expression marital status genetic information protected Veteran status or other factors protected by law.Hogan Lovells complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Benefits Department at Required Experience:Manager Key Skills Business Development,Marketing,Company Website,Press Releases,Communication,CRM,Market Research,Project Management,Content Marketing,Facebook,Email campaign,ROI,marketing collateral,Analytics Employment Type : Full-Time Experience: years Vacancy: 1