Specialist, Social Media Marketing at Qualtrics

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.Social Media CoordinatorWhy We Have This RoleWere building a social media presence that truly connects with our global audience and brings the Qualtrics XM story to life. This role is key to managing and amplifying our organic content across channels engaging with our community in real time and collaborating across teams to ensure every message hits home. Youll partner closely with marketing internal comms and field teams to create a seamless authentic experience that drives brand awareness and customer engagement. If you thrive on creative coordination real-time interaction and data-informed optimization this is the role for you. This position will help us scale our impact by ensuring our social voice continues to resonate and grow in a noisy digital landscape.How Youll Find SuccessTake ownership of the content calendar and publishing cadence ensuring timely and brand-compliant social posts.Engage proactively with our community addressing questions comments and mentions in a thoughtful and consistent voice.Collaborate seamlessly across internal teams to align social strategies with broader marketing and culture initiatives.Monitor platform health and stay ahead of social media trends adapting quickly to changes and opportunities.Analyze performance data to identify whats working and where to improve sharing insights to inform strategy.Demonstrate strong attention to detail in coordinating content assets and managing publishing workflows.Communicate clearly and promptly building trust across teams and with our social audience.How Youll GrowDevelop a strategic mindset around social medias role in shaping brand perception globally.Gain experience working cross-functionally with multiple teams and stakeholders.Deepen your expertise in social media platforms trends and analytics tools.Build skills in real-time community engagement and crisis identification/management.Evolve your ability to translate data insights into actionable optimizations.Things Youll DoOwn the day-to-day management of our social content calendar and publishing for all global organic channels.Coordinate with creative and content teams to ensure all social assets are on brand and ready on schedule.Act as the first responder on social channelsengaging with followers addressing questions and amplifying brand advocates.Monitor conversations and trends relevant to Qualtrics and XM escalating issues as needed for swift response.Partner with Internal Communications and Field Marketing teams to align social efforts with company culture and local event activations.Prepare regular reports on social media performance with recommendations for continuous improvement.Keep all channel profiles optimized with up-to-date information and branding consistent across platforms.What Were Looking For On Your ResumeExperience managing organic social media content for a brand or organization ideally on multiple global channels.Track record of engaging online communities thoughtfully and maintaining consistent brand voice.Demonstrated ability to coordinate content development approvals and publishing workflows across teams.Comfort with social media monitoring tools and basic performance analytics.Experience working collaboratively with cross-functional partners such as marketing communications or events.Bonus: Experience supporting or managing social media for a tech or SaaS company or familiarity with the Experience Management category.What You Should Know About This TeamWere a tight-knit collaborative social media group passionate about sharing the XM story authentically.Youll work closely with talented marketers communicators content creators and field teams globally.The team values transparency curiosity and continuous learning youll always have support and room to grow.We balance creative freedom with data-driven decision-making to make real impact on brand engagement.We celebrate wins together and learn from challenges embodying our All In and One Team values every day.Our Teams Favorite Perks and BenefitsFlexible hybrid work model with 3 days in the office and 2 days remote plus options for remote work weeks.Robust learning and development resources to help you grow professionally and personally.Comprehensive health wellness and financial benefits tailored to support your whole self.Employee Resource Groups (Q-Groups) promoting diversity inclusion and community.Access to cutting-edge tools and technologies in the Experience Management space.The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection ActQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.Not finding a role thats the right fit for now Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events behind the scenes stories from the team interview tips hot jobs and more. No spam - we promise! Youll hear from us two times a month max with fresh totally tailored info - so be sure to stay connected as you explore your best role and company fit.Required Experience:IC Key Skills Marketing,Photography,Facebook Advertising,Hootsuite,Social Listening,SEO,Web Design,Adobe Photoshop,Social Media Management,Copywriting,Wordpress,Writing Skills Employment Type : Full Time Experience: years Vacancy: 1