Media Services Technician at Pomona College

Job Posting Location:Claremont CAJob Posting Title:Media Services TechnicianJob Description:ABOUT POMONA COLLEGE: Located near Los Angeles California Pomona College is widely regarded as one of the nations premier liberal arts colleges. Established in 1887 Pomona College is known for small classes a challenging curriculum close relationships between students and faculty and a range of student research and leadership opportunities. Pomona is a member of The Claremont CollegesJob PurposeThe Media Services Technician operates maintains distributes and supports audio-visual systems across Pomona Colleges technology-enhanced classrooms meeting spaces and event venues. This role ensures seamless multimedia experiences and exceptional customer service while troubleshooting AV and computing issues.Essential FunctionsProvide technical support and troubleshooting for classroom and meeting space AV systemsSupport AV needs for major campus events (e.g. Alumni Weekend Family Weekend Convocation Board of Trustees meetings)Install software and firmware updates on classroom computers control systems and laptopsTrack and maintain inventory of media equipment and suppliesProvide technical support for web conferencing platformsAssist with digital signage systems (software displays computers)Log equipment updates relocations and inventory changesDocument procedures workflows and technical protocolsStay current with emerging AV technologies through training and conferencesComplete special projects and assignments as neededDeliver high-quality customer service to faculty staff students and guestsQualificationsEducation and ExperienceAssociates or bachelors degree in Communication Arts Educational Technology Computer Science or related field preferredMinimum of 2 years of hands-on experience supporting AV systems and media technologyProficiency with both Windows and macOS platforms including presentation and productivity softwareRequired Knowledge and SkillsTechnical ExpertiseAV systems: signal flow control systems (Crestron Extron) DSPs switchersAudio engineering: microphone types gain structure EQ feedback control live mixingProjector setup: focusing color correction keystone adjustmentsWeb conferencing: Zoom Microsoft Teamssetup integration troubleshootingDigital signage: content scheduling display calibration software configurationPreventive maintenance: cleaning firmware updates lifecycle trackingIT and Systems IntegrationOperating systems: Windows macOS iOS AndroidNetworking basics: IP addressing VLANs AV-over-IP protocolsSecurity awareness: data privacy secure AV setups IT policy complianceCommunication and CollaborationUser training and support for diverse audiencesTechnical documentation and SOP creationTeam coordination with IT Facilities and EventsEmpathetic responsive customer serviceStrategic and Operational AwarenessInventory management and vendor coordinationEvent logistics and AV planningProfessional development through trade shows and certifications (e.g. CTS)Mission alignment with Pomonas academic and community goalsCognitive and Physical CapabilitiesProblem-solving under pressureMultitasking in dynamic environmentsPhysical dexterity: climbing ladders lifting to 50 lbs. safely maneuvering equipmentWork ScheduleRegular hours: MondayFriday 8:00 AM to 5:00 PMFlexibility required for evenings weekends holidays and overtimeOccasional travel may be necessaryHOURLY RATE: The hourly rate for this role is between $24.50 and $27.27 per hour with a competitive benefits package. The specific factors that the College will consider when offering a salary to an individual will include but not be limited to: education training relevant prior experience and performance in prior roles. All staff positions are ineligible for visa or permanent resident card sponsorship. As a California employer Pomona College requires all employees to be residents of California.ADA/OSHA ComplianceThis job description defines the essential job duties of this position. Employees must be able to perform these duties without posing a risk to themselves or others. Marginal functions are defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).DisclaimerThis job description outlines the general scope of responsibilities and qualifications. It is not an exhaustive list. Duties may evolve based on institutional needs and updates will be made accordingly.Required Experience:IC Key Skills Academics,Catering,Baking,Insurance Sales,Business Support,Broadcast Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 24 - 27