Medical Assistant II Outpatient Mopac Specialty Care Clinic at Texas Children's Medical Center

DescriptionWere searching for a Medical Assistant II at the Outpatient MoPac Specialty Care Clinic in Austin TX area someone who works well in a fast-paced this position you will provide patient care and excellent customer service assist in the coordination of flow and provider schedules to effectively manage patient care.As part of our commitment to maintaining a safe and healthy workplace all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.Think youve got what it takesJob Duties & ResponsibilitiesDemonstrate positive and effective interpersonal skills communication and customer service skillsWelcome and interact with all patients families and visitors in a professional timely age appropriate and culturally sensitive mannerRespond to customer questions with prompt information and/or service related to appointment status wait time or unanticipated problemsCommunicate with patient staff and providers regarding patient arrivals delays and clinic processesProactively approach dissatisfied customers and implements customer service recovery measuresFacilitate the appointment check-in procedureCollaborate with clinic staff to ensure efficient patient flowProvide high quality cost-effective patient care in collaboration with clinicians and in conjunction with the patient/familyComplete check out for patients and familiesFacilitate patient flow as the scheduling master for the clinicSkills & RequirementsHigh School Diploma or GED. College Degree in Relevant Field Preferred Required 2 years related experiencePreferred experience in a healthcare setting or customer service focused industry and preferred outpatient clinic operations experienceOne of the following Required Licenses/Certifications from the list belowCCMA - Cert-Cert Clinical MA - CCMA by the National Health career Association CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants CMA-C - Clinical Medical Assistant Certification by the American Medical Certification Association (AMCA) EMT - Emergency Medical Techn by the Texas Department of State Health Services EMT-A - Advanced EMT by the Texas Department of State Health Services EMT-B - Emergency Medical Techn-Basic by the Texas Department of State Health Services EMT-I - Emergency Medical Techn-Interm by the Texas Department of State Health Services EMT-P - Emergency Medical Techn-Parame by the Texas Department of State Health Services LIC PAR - Lic-Paramedic by the Texas Department of State Health Services NCMA - National Cert Med Assistant by the National Center for Competency Testing NRCMA - Nat Reg Cert Med Assistant by the National Association of Health Professionals RMA-AAH : American Allied Health by the American Allied Health RMA-AAMP : American Association of Medical Personnel by the American Association of Medical PersonnelRMA-AMT : American Medical Technologist by the American Medical TechnologistRMA-ARMA : American Registry of Medical Assistants by the American Registry of Medical Assistants Key Skills EMR Systems,Clinical Laboratory Experience,Athenahealth,Algebra,eClinicalWorks,Primary Care Experience,Phlebotomy,Medical office experience,Vital Signs Experience,Experience Administering Injections,Medical Terminology,Medication Administration Employment Type : Full-Time Experience: years Vacancy: 1