Medical Assistant III at IntelyCare

Medical Assistant III

Under the direction of management and physician leadership, performs and oversees functions related to the clinical activities including, but not limited to: maintains patient flow by assisting and promoting the delivery of primary and preventative health care, performs technical procedures, lab protocols and clinically oriented activities under physician/provider direction. The Medical Assistant III will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.

Essential Functions

• Acts as an assistant to the physician/provider by providing primary healthcare and patient care management.
• Collaborates work efforts with the clerical staff to optimize operations and patient flow.
• Interacts with outside healthcare facilities and agencies involving patient care and insurance.
• Maintains updated competencies, demonstrating ability to speak to leadership and accreditation bodies about process and workflow.
• Perform front office duties to provide coverage as needed.
• Provide coverage in other departments or locations as needed.
• Demonstrates excellent customer services skills and exhibits understanding and promotes the practice of safety, clinical and infection control standards.
• Performs and is formally assigned (2) of the additional responsibilities as part of their primary duties, which should be at least 20% or more of dedicated time: - Primary Care gaps in care identification, outreach, and chart preparation - Residency clinic role - High level disinfection - Designated new hire preceptor - Role in practice participating in or leading special programs/grants (i.e. CPC Plus, SIM, Vaccine for Child Program, process improvement, service excellence ambassador) - Care management (PDCMs) - Qualified language interpreter - Super User for EPIC or specific competency - Advanced provider support assisting with complex procedures and/or infusion/chemo scheduling. - Multi-site/flexible float pool assignment

Qualifications

• Required High School Diploma or equivalent
• Required Completion of a competency-based accredited MA program, including a clinical rotation, or equivalent experience. Certifications listed below are effective March 1, 2026. Team members may have other certifications and hire dates before March 1, 2026.
• 1 year of relevant experience 1 year (12 months) medical assistant experience; or completed Corewell Health medical assistant internship and (6) months medical assistant experience; or completed Corwell Health medical assistant apprenticeship program required.
• 2 years of relevant experience ?2 years of medical assistant experience Preferred
• CRT-Basic Life Support (BLS) - AHA American Heart Association 30 Days required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 30 Days required
• CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants 90 Days required Or
• CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists 90 Days required Or
• CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing 90 Days required Or
• CRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association 90 Days required Or
• CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals 90 Days required Or
• CRT - Medical Assistant, Registered (RMA) - American Registry of Medical Assistants American Registry of Medical Assistants 90 Days required Or
• LIC-License Practical Nursing (LPN) - STATE_MI State of Michigan Upon Hire required

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 50 lbs
• Waist to Waist > 5 lbs: Seldom up to 50 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 5 lbs
• Bilateral Carry > 5 lbs: Seldom up to 25 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Occasionally up to 25 lbs
• Pulling Force > 5 lbs: Occasionally up to 20 lbs
• Sitting: Seldom
• Standing: Frequently
• Walking: Frequently
• Forward Bend - Standing: Occasionally
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Occasionally
• Trunk Rotation - Sitting: Occasionally
• Squat: Seldom
• Stair Climbing: Seldom
• Crawling / Kneeling: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Occasionally
• Handling: Occasionally
• Forceful Grip > 5 lbs: Occasionally
• Forceful Pinch > 2 lbs: Occasionally
• Finger/Hand Dexterity: Frequently
• Visual Acuity [None = No; Seldom = Yes]: Seldom