MEDICAL ASSISTANT/PHONE TRIAGE - M-F, 8:30-5:00 at Toledo Clinic

Job DescriptionJob DescriptionToledo Clinic's Internal Medicine office, Primary Care Partners, is seeking a full-time Medical Assistant (RMA/CMA/CCMA) to triage patient phone calls. This position will work M-F, 8:30-5:00 in the phone room. Toledo Clinic is offering a $2,000 Sign-On Bonus to qualified Medical Assistants. If qualified, sign on bonuses are payable within 30 days of hire to employees that have active and verified credentials (ex: RMA/CMA/CCMA/CPCT-A). For employees that have not yet obtained or renewed their credential, the Sign-On Bonus is payable once the credential is obtained and verified. After one year of service, qualified Medical Assistants may be eligible for an additional $2,000 Retention Bonus.General Summary:Answer phone calls related to patient’s medical problems, address questions with physicians. Follow physician/Manager verbal orders related to patient care. Put in Telephone Encounters in detail with patient’s medical issues/questions.Works under the supervision of the Office ManagerPrincipal Duties & ResponsibilitiesAnswer patient telephone calls related to medical questions.Interact with physicians to get answers to patient questions and relay the information to patients.Refill medicationsPrior authorizationsAt the request of the physician, call in prescriptionsVarious clerical duties (i.e.: answering phones, scheduling appointments, etc.).Follow up with lab work and/or xrays.Other duties as assigned. Knowledge, Skills & Abilities Required:Required: - Excellent telephone skills required. 90% of this position requires talking on the telephone. - Medical background to be able to triage patient questions appropriately- Medical Terminology- Attention to detail and being conscientious to follow up with patients - Must be able to work quickly and accurately- Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame. - Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed. - Demonstrates adaptability to expanded roles.- Adheres to all Toledo Clinic policies and procedures.- Medical Assistant credential - RMA/CMA/CCMAEducation: High School Diploma Preferred:-Previous medical office experience helpful.