Medical Office Receptionist, Tremont location at Hopedale Medical Complex

Medical Office Receptionist, Hopedale location

HMC Offers:

• Tuition Reimbursement

• Starting wage of $16 per hour

• Opportunities to learn and grow within the organization

• Excellent benefits - health, dental, vision, and life and disability insurance

• Quality childcare located on site

• HMC Wellness Center membership

• 401(k) plan with employer match

Employee Daycare Rates

• Infants (6 weeks to 15 months) - $133 weekly, $27 daily

• Toddlers (15 months to 2 yrs) - $126 weekly, $26 daily

• 2 years to 3 years - $119 weekly, $25 daily

• 4 years to 5 years - $112 weekly, $23 daily

About Hopedale Medical Office in Tremont

The Medical Office located in Tremont, IL is committed to providing exceptional patient care in a welcoming, community-focused environment. Our team supports multiple physicians across our Tremont office, Hopedale office, and satellite locations, ensuring every patient receives professional, efficient, and compassionate service.

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We are seeking a Physicians' Office Receptionist to serve as the first point of contact for patients visiting our Hopedale Medical Arts office and satellite clinics. This role is essential in creating a positive patient experience through professional communication, accurate scheduling, and dependable administrative support.

While this position is primarily based in our Tremont office, flexibility to assist at satellite locations-including occasional Saturdays-is required.

Responsibilities:

• Unlock office and prepare for patients.

• Answer incoming phone calls, assisting patients with scheduling needs or transferring to the appropriate department/person requested.

• Take concise, accurate messages for nursing staff and physicians.

• Greet patients; gather and update all necessary information upon arrival.

• Update schedules in the appropriate EMR.

• Schedule appointments according to individual providers' schedules and the type of service requested.

• Maintain Medical Arts policies and procedures; update as needed.

• Refer patients in need of payment arrangements or financial assistance to the physician billing office.

• Schedule follow-up appointments as directed and provide patients with written appointment reminder cards.

• Collect necessary payment at time of service.

• Make reminder phone calls for upcoming appointments.

• Maintain schedules for consulting physicians, notifying their home office as per their individual preference.

• Complete lab requisitions and outpatient services requisitions, and direct patients to the outpatient admitting office.

• Complete end of day procedures.

• Assist with the ordering and restocking of office supplies as needed.

• Perform other related work as required or requested.

• High school diploma or the equivalent is required.

• Excellent customer service skills and interpersonal skills, as well as compassion and caring, are required.

• Proficiency in MS Office is required.

• Ability to multitask and remain calm under pressure is required.

• Ability and willingness to work at Medical Arts and all satellite offices (Atlanta, Delavan, Mackinaw, Manito, and Tremont) is required.

• Previous medical office experience is preferred.

• ICD-9 and medical terminology knowledge is strongly preferred.

Physical demands:

• Ability to lift and move up to 25 lbs.

• Able to communicate with peers and patients.

Compensation details: 16-17 Hourly Wage

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