Medical Office Staff Assistant at Kelly

Medical Office Staff Assistant

Job Title: Medical Office Staff Assistant

Hours: 8am 5pm

Pay: $14.51+/hr (DOE)

Summary/Objective

The Medical Office Staff Assistant performs a variety of clerical duties to ensure efficient office operations. Primary responsibilities include greeting patients, answering a multi-line phone system, and completing administrative tasks vital to the seamless delivery of patient care.

Essential Job Duties

• Answer a multi-line phone system and direct calls to the appropriate parties.
• Greet patients upon arrival, distribute necessary paperwork, and provide information for office visits or treatments.
• Collect co-pays and other required fees prior to office visits or treatments.
• Schedule and confirm appointments for assigned clinics or providers.
• Communicate with patients regarding scheduling, referrals, or insurance verification.
• Build and maintain effective relationships with outside physician offices, insurance companies, and hospital departments to ensure exceptional patient care.

Core Values

• Accountable, Collaborative, Competent, Compassionate, Respectful
• Respond promptly and effectively to reasonable requests, demonstrating clear communication, flexibility, and prioritization.
• Exhibit a positive attitude and a caring approach, supporting the organization's mission and philosophy.
• Foster teamwork, embrace diversity, and consistently interact with customers and coworkers in a friendly and respectful manner.
• Demonstrate thorough knowledge of job responsibilities and openness to continuous learning, accepting accountability for errors.
• Adhere to all safety, infection control, confidentiality, and compliance policies, maintaining professional demeanor and hygiene.

Safe Behaviors

• Observe, listen, and detect detailed results or subtle flaws/errors.
• Challenge existing processes to identify and resolve potential discrepancies.
• Effectively hand off essential information, authority, and responsibility during transitions in care.
• Collaborate with peers and management to achieve organizational goals.
• Follow rules and best practices to ensure safety for patients, staff, and self.

Physical Demands

• Frequent use of hands and fingers for handling, documentation, and filing.
• Effective verbal communication with participants.
• Occasional sitting, reaching, stooping, kneeling, or crouching.
• Frequent standing and walking.
• Occasional lifting or moving up to 10 pounds; ability to assist participants in crisis situations as needed.
• Reasonable accommodations may be made for individuals with disabilities.

Required Education and Experience

• High School diploma or equivalent required.
• 13 years of related experience preferred.

Requisition ID: 10087571