Medical Office Support Specialist (4329) at Brockton Neighborhood Health Center

Medical Office Support Specialist

Salary Range: $18.50 - $25.50 Hourly

Position Type: Full Time

Education Level: High School

Position Summary

Coordinates clerical aspects of patient services to ensure completeness and continuity of care and support the Practice Management Educator with continual training and competencies of all staff in the Practice Management Department. The Medical Office Support Specialist is responsible for all functions performed during the patient check-in to clinical areas and the check-out process for all departments.

Principal Duties and Responsibilities

• Leadership - Excel in all principal Medical Office Assistant functions with minimal supervisor interaction.
• Decision Making - Ability to recognize and act on departmental needs and provide guidance to staff
• Training - Ability to monitor, train and re-train Medical Office Assistants in principle Medical Office Assistant functions to ensure minimum job requirements are maintained.
• Competency Assessment complete post training competency assessment for all new hire and employees who are retrained.
• EHR Worqueues Management Assist with various EHR workqueues including but not limited to those related to pre-registration, patient registration errors and identity manager.
• Disenrollment Manage monthly disenrollment report retrieval and processing to properly document the status of deceased patients and patients who left practice in the EHR. Forward report to the team for quality analysis and referral closed the loop process.
• Patient Reassignment Bulk reassignment of patients whose PCP left the practice and unassigned patients. Bulk reassignment will take into consideration patient age, primary insurance coverage, patient preferred language and provider credentialing and current panel size. Patient preference trumps bulk reassignment guidelines.
• Telephone calls answers call, assists the caller, forwarding the call as needed. Overall service to the caller to completion.
• Internal appointments schedules patients for follow-up and specialist visits at the Health Center.
• Referral appointments schedules referral appointments for the patients at the referral specialties/facilities. Whenever possible, appointments are made with patient present.

Qualifications

• Graduate of a medical secretary program preferred.
• High School graduate or equivalent.
• Willingness and ability to learn all aspects of job requirements.
• High level of interpersonal and professional skills. Bilingual required.

Minimal Knowledge

• Moderate computer skills.
• Proper telephone etiquette.
• Good customer service skills.
• Basic knowledge of managed care. Knowledge of insurance plans.

Working Conditions

Works in a busy community health center in a high crime, urban neighborhood. Interruptions are present and can be disruptive to workflow. Stress is present due to the high volume of work, the diversified nature of activities and frequent crises and deadlines. Performs other employee duties to cover for staff absences. Works overtime as needed for emergencies or to meet project deadlines.

Physical Requirements

Mostly sitting and walking. Physical demands require lifting small office supplies (not over 25 lbs.), mostly sedentary with some walking within the office and to and from other departments. Visual acuity sufficient for frequent reading. Hearing acuity sufficient for holding conversations with or without audio devices.