Medical Receptionist Float at The Nebraska Medical Center

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.Shift:First Shift (United States of America)Medical Receptionist - FloatLocations:Lauritzen Outpatient Center Nebraska Medicine Omaha NEVillage Pointe Health Center Nebraska Medicine Omaha NESchedule:Full-Time 40 hr/wkMonday - Friday: 8:30 AM - 5:00 PM***Mandatory Full-Time Training for the first 3 weeks: Mon - Fri 7:00 AM - 3:30 PM***Training begins on your first day and is required for all new hires. It is non-negotiable and must be completed before moving into your regular schedule. Please only apply if you can fully commit to three consecutive weeks of full-time daytime training when your start date is scheduled.Position Overview Key Responsibilities In-Person role; not a remote position Face-to-face patient and public contact required Cross-training and floating to other desks are requiredCustomer Service & Communication Serve as the first impression of the organization Strong customer service skills required Escorting and wayfinding for patientsRegistration & Patient Intake Obtain patient demographic and insurance information Enter data into the electronic health record (EHR) Pre-register patients over the phone Collect point-of-service payments Obtain required regulatory formsArea-Specific Duties Check in clinic and outpatient appointmentsPerformance Expectations Work in a fast-paced high-volume environment Meet productivity and quality metricsWhy Work at Nebraska MedicineTogether. Extraordinary. Join a team that values your skills delivering exceptional care through collaboration.Leading Health Network Work with the regions top academic health network partnering with UNMC to transform lives through education research and patient care.Dignity and Respect: We value all backgrounds and experiences reflecting the communities we serve.Educational Support Enjoy up to $5000/year in tuition assistance a 35% discount at Clarkson College and career advancement opportunities with covered educational costs.Be part of something extraordinary at Nebraska Medicine!Duties: Medical ReceptionistServe as the first point of contact by greeting and welcoming patients and others (in person at the check-in desk or via the telephone). Responsible for answering incoming calls in a professional manner and/or checking in / out patients per established protocols. Responsible for scheduling patient appointments and registering patients.Required Qualifications: Medical Receptionist Minimum of 16 years of age required. Demonstrated ability to provide a high level of customer service to physicians patients and other internal/external customers required. Ability to work professionally with physicians clinic staff and patients in a timely confidential manner required. Demonstrated analytical prioritization and organizational skills required. Demonstrated flexibility and dedication to team environment required. Effective communication skills required.Preferred Qualifications: Medical Receptionist High school education or equivalent preferred. One year post-secondary education with coursework in business medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) preferred. Nursing Assistant or Medical Assistant preferred. Knowledge of medical terminology preferred. Experience with Microsoft Office specifically Word and Excel preferred. Depending on the position available fluency in Spanish preferred.Recruiter ContactSarah PlaczekNebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion marital status sex age national origin disability genetic information sexual orientation gender identity and protected veterans status. Key Skills EMR Systems,Allscripts,Multi-line Phone Systems,Customer Service,Athenahealth,eClinicalWorks,Insurance Verification,Medical office experience,Medical Terminology,Front Desk,Medical Receptionist,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1