Medical Receptionist at Summit Health CityMD

About Our CompanyWere a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.Job DescriptionThis opening is for our Forest Avenue site in Staten Island NY 10310.The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness both on the telephone and in person and is responsible for all paperwork associated with patient registration.Essential Functions/ResponsibilitiesGreeting and welcoming patientsOrganizing and coordinating patient in-take and other appointmentsAccurately enters/updates patient information in systemAssisting patients with completion of paperwork when necessaryScanning updating and filing medical recordsAnswering phone calls questions a prompt and polite mannerProcessing medical insurance information verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)Handling cash and co-payments accurately and responsiblyProviding outstanding customer service to every patientInforming site manager or assistant site manager of waiting room wait times patient inquiries etc.QualificationsA High School Degree or GEDHappy welcoming and can-do attitude with patients and coworkersExperience working in any high-volume/high-intensity service industry (e.g. hospitality restaurant hospital medical office or retail environment) preferredExcellent verbal written and interpersonal communication skillsDetail-oriented and a team playerComputer Proficiency and superior keyboarding skills (approximately 55 wpm)Flexible/adaptable nature to work in a continuously evolving environmentPassion for helping others in a healthcare environmentAbility to effectively interact with physicians patients and other staff membersBilingual language skills required or preferred based on site location.Physical requirementsAbility to sit and stand for periods of time. Heavy computer use required.
Pay Rate: $18.25 per hourThe provided compensation amount is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
About Our CommitmentTotal Rewards at VillageMDOur team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.Equal Opportunity EmployerOur Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.Safety DisclaimerOurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Key Skills EMR Systems,Allscripts,Multi-line Phone Systems,Customer Service,Athenahealth,eClinicalWorks,Insurance Verification,Medical office experience,Medical Terminology,Front Desk,Medical Receptionist,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1