Medical Support Assistant (Medical Receptionist) at Ansible Government Solutions

OverviewAnsible Government Solutions LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Care in the Community Service at VA Central Texas Veterans Health Care System (CTVHCS) located at 1901 Veterans Memorial Blvd Temple Texas 76504. Working hours are typically Mon-Fri 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.Ansible Government Solutions LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security health care and information technology. To address these challenges we employ intelligent and committed staff who take care of our customers success as if it is their own.ResponsibilitiesActs as the designated scheduler and receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230 Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needsAdherence to all phone calls in a timely manner for scheduling requests on a daily Mon-Fri basis and charts in patient s CPRS chart as requiredWorks with Lead Scheduler to achieve all patient communications are completed on time and appropriatelyWorks with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive proactive demeanorParticipates in quality improvement as requested in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS Vision 21 VA Central Office JCAHO OSHA SOARS and Inspector GeneralAdheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO OSHA and Hybrid-Title 38Provides quality customer service for all patients; patient families; VA Staff contractors physicians fellows residentsQualificationsCitizen or Resident of the United States of AmericaAbility to speak clearly hear and write EnglishUtilize computer programs appropriately usually involving spreadsheets word processing etc.; log in; type 45-60 wpm with minimum errorsHeavy phone and computer usage often simultaneouslyFamiliarity with medical terminology hospital terminology and/or clinicsTechnically proficient in the skills necessary to fulfill the governments requirements; will be provided training by the SFVAHS on appointment management VA policy and proceduresMinimum 6 months experience with medical appointment scheduling in a medical settingCertified Medical Assistant (CMA) or comparable training is PREFERRED but not requiredAbility to pass a required level of security clearance (NACI-level background check)All candidates must be able to:Sit stand walk lift squat bend twist and reach above shoulders during the work shiftLift up to 50 lbs from floor to waistLift up to 20 lbsCarry up to 40 lbs a reasonable distancePush/pull with 30 lbs of forceAll qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. Required Experience:Junior IC Key Skills EMR Systems,Allscripts,Multi-line Phone Systems,Customer Service,Athenahealth,eClinicalWorks,Insurance Verification,Medical office experience,Medical Terminology,Front Desk,Medical Receptionist,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1