Medicare Sales Supervisor at HPOne

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.The Sales Supervisor is responsible for supervising and coordinating the daily activities of a team of licensed health agents engaged in promoting and selling plans by phone.Supervisory Responsibilities:Supervises daily activities of non-exempt licensed agent or customer service representative teams of 10-20 employees.  Responsible for approving timecards, scheduling, and time off requests.Duties/Responsibilities:Coach team of sales agents to meet/exceed monthly, quarterly, and annual sales goalsManage day to day call center activities to include:  monitoring key performance sale indicator reports, agent adherence, sales floor assistanceEnsure employees have appropriate training and other resources to perform their jobs and assist with difficult or escalated callsConduct real-time phone monitoring and coach agents to effectively use rebuttals to improve sales, using a variety of systemsMaintain industry and product knowledgeMeet and/or exceed call center key metricsGeneral understanding of workforce managementEnsure applications are submitted accurately and on timeUnderstand and adhere to all Company Carrier and/or CMS related policies and proceduresCreate and maintain a high-quality work environment so team members are motivated to perform at their highest levelCertify newly hired sales agents on proper execution of call flow and other call center proceduresAssist agents with product specific questionsEnsure effective lead distribution and allocation to agentsMonitor and implement proper actions to ensure set CPA, CPC and other budgeted items are attainedDevelop and deliver training for performance improvementPerform other related duties as assignedRequired Skills/Abilities:High School Diploma or equivalentPrevious experience with Medicare Advantage salesA current and valid Health License6 months experience in a sales call center environmentPrevious experience leading a team of 10+ employeesStrong written and verbal communication skillsAbility to multi-task and work independentlyMust be detail-oriented, motivated, self-starter, with excellent time management and organization skillsAbility to resolve escalated issues with members, carriers and other clientsAble to work a flexible schedule including evenings and weekendsPreferred Skills/Abilities:1 year experience in a Medicare sales leadership roleStrong understanding of Medicare rules and CMS guidelinesPrevious experience with an outbound dialing programProven track record in maintaining high retention rates within sales teams, demonstrating strong engagement skills in a remote environmentExperience with training/coaching Medicare sales agentsBachelor’s DegreePhysical Requirements:Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficientlyReach with hands and arms occasionallyFor Hybrid Roles:Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.Occasionally moves about the office to access files, office machinery, and meet with others.Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at [email protected]: FL Remote; IN Remote; OH Remote; LA Remote; IA Remote; NH Remote; DE Remote; NC Remote; UT Remote; MT Remote; OK Remote; VA Remote; CT Shelton; AR Remote; AL Remote; MO Remote; PA Pittsburgh Remote; NV Remote; San Antonio, TX; Tampa, FL; St. Petersburg, FL; MS Remote; Orlando, FL; TN Remote; NM Remote; Trumbull, CT; KS Remote; FL Maitland; Phoenix, AZ; ID Remote; WV Remote; Gilbert, AZ; ME Remote; PA Remote; NE Remote; FL Sunrise; FL Port St. Lucie; SC Remote; GA Remote; WI Remote; TX Remote; Dallas, TX; CT Remote; AZ Remote; KY RemoteType: Full time