MedTech Field Service Coordinator Carlsbad, CA at IQVIA

Position Description:Our Field Service Coordinatorsemploy their technical and customer service experience by collaborating with healthcare professionals and opportunity supports scheduling needs for field service personnel performing software updates in various healthcare related facilities. This is a remote work from home position and the project duration is for 12 months.Responsibilities:Lead facilitate coordinate and track day-to-day activities required to ensure the customers field service needs are completed on time successfully and in a manner consistent with organizational goalsContact healthcare and customer facilities to coordinate assignments for supporting field team membersManage customer expectations of product and servicesDemonstrates exceptional attention to detail by ensuring accuracy and completeness in all tasks including reviewing documentation validating data and identifying inconsistencies before final submission.Upholds high accuracy standards in client-facing materials confirming product details identifiers and required regulatory language before distribution.Collaborate with team members and leadership to solve complex issues and improve processes.Job Requirements:High school diploma or equivalent required1-year relevant experience as a field service coordinator scheduler project coordinator related customer service dispatch or equivalent experience requiredAbility to work independently and in a team environment and engage with and escalate to team leadership for sophisticated solving and resolution of issues as needed requiredMust be able to work within defined processes and methodologies with minimal degree of supervisionMust maintain and comply with quality and compliance policies and regulations in documentation and communicationExperience working in Salesforce is a plus experience with MS Office is requiredStrong verbal and written communication skills requiredMust be located within the United States and have access to home internet.This position is a great growth opportunity as a next career step into field service coordination while working alongside a leading medical device company.IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more atIQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role is $27.00 - $30.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.Required Experience:IC Key Skills Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing Employment Type : Part-Time Experience: years Vacancy: 1 Hourly Salary Salary: 27 - 30