MedTech Field Service Coordinator at IQVIA

Position Description:Our Field Service Coordinatorsemploy their technical and customer service experience by collaborating with healthcare professionals and opportunity supports scheduling needs for field service personnel performing preventative maintenance in various healthcare related facilities. This role is anticipated to work 30-40 hours per week on average working remotely from home.Responsibilities:Lead facilitate coordinate and track day-to-day activities required to ensure the customers preventative maintenance needs are completed on time successfully and in a manner consistent with organizational goalsContact healthcare and customer facilities to coordinate assignments for supporting field team membersCollaborate with technicians and local field team members for scheduling purposes.Manage customer expectations of product and servicesDemonstrate a proactive approach to identify risks to project success and appropriately manage / escalate project issues or risksMaintain accurate and timely documentation related to project needsJob Requirements:High school diploma or equivalent requiredPrevious field service coordination scheduling project coordination customer service or dispatch experience requiredAbility to work independently and in a team environment and engage / escalate to team leadership for sophisticated solving and resolution of issues as needed requiredMust be able to work within defined processes and methodologies with minimal degree of supervisionMust maintain and comply with quality and compliance policies and regulations in documentation and communicationTechnical experience is a plus experience with MS Office is requiredStrong verbal and written communication skills requiredMust be located within the United States and have access to home internet.This position is a great growth opportunity as a next career step into field service coordination while working alongside a leading medical device company.IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more atIQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role is 27.00 - 30.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.Required Experience:IC Key Skills Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing Employment Type : Part-Time Experience: years Vacancy: 1