Member Communications Manager, TPA at Personify Health

OverviewWho We AreReady to create a healthier world We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve healthand reduce costs for companies and their people. At Personify Health we believe in offering total rewards flexible opportunities and a diverse inclusive community where every voice matters. Together were shaping a healthier more engaged future.ResponsibilitiesReady to Shape Communications That Transform the Member ExperienceWere seeking a strategic communications professional who can develop and optimize both digital and print communications strategies that support Personify Healths Third Party Administrator (TPA) members. As our TPA Member Communications Manager youll create compelling accessible and informative communications that foster member engagement understanding and satisfaction throughout every stage of their health and wellbeing journey.What makes this role different: Strategic leadership: Develop comprehensive communications strategy aligned with organizational goals and unique needs of TPA members Member advocacy: Act as voice and advocate for TPA health plan members ensuring communications address their needs concerns and aspirations Multi-channel expertise: Oversee both digital communications (email campaigns mobile messaging SMS) and print materials (welcome kits benefit guides member letters) Cross-functional collaboration: Partner with marketing legal compliance product and operations teams throughout communications lifecycleWhat Youll Actually Do Lead strategic communications: Develop and implement comprehensive communications strategy that aligns with organizational goals while analyzing member demographics preferences and feedback to inform messaging approaches.Translate complex information: Convert complex healthcare information and regulatory requirements into clear approachable content for diverse member populations across all communication channels.Manage digital communications: Oversee creation distribution and optimization of digital communications including email campaigns mobile messaging and SMS to drive activation and engagement.Optimize through analytics: Utilize analytics tools to monitor member engagement identify trends and adjust strategies for improved outcomes and member satisfaction.Oversee print production: Manage end-to-end process of producing print materials such as welcome kits informational brochures benefit guides and member letters with accuracy and visual appeal.Coordinate vendor relationships: Work with design teams internal partners and vendors to ensure materials are delivered on schedule while maintaining quality standards.Enhance member experience: Regularly review member experience metrics to identify improvement opportunities while working closely with stakeholders to meet member and client needs.Lead project execution: Manage communications projects from ideation to execution coordinating timelines resources and stakeholder input for successful delivery.Ensure compliance alignment: Collaborate with legal compliance product and operations teams throughout communications lifecycle while maintaining detailed documentation for transparency.QualificationsWhat You Bring to Our Mission The communications foundation:Bachelors degree in Communications Marketing Public Relations or related fieldMinimum 5 years experience in communications managementAt least 2 years in health plan TPA or related healthcare space (essential for driving member engagement in complex health ecosystems)The strategic expertise:Demonstrated understanding of health plan/TPA member lifecycleExperience leading strategy development and execution of strategic communications for digital and print channelsStrong project management capabilities with proven experience managing complex multi-stakeholder initiativesThe technical competencies:Proficiency in communications technology platforms (CRMs email platforms content management systems) and analytics toolsAbility to utilize data and analytics to monitor engagement identify trends and optimize communication strategiesExperience coordinating with design teams and vendors for print material productionThe professional qualities:Exceptional writing editing and presentation skills with sharp attention to detail and audience sensitivityAbility to thrive in fast-paced evolving environment while balancing multiple priorities and deadlinesCommitment to member-centered communication accessibility and regulatory complianceStrong cross-functional collaboration skills for working with marketing legal compliance product and operations teamsMember advocacy mindset ensuring communications address needs concerns and aspirations of TPA health plan membersWhy Youll Love It HereWe believe in total rewards that actually matternot just competitive packages but benefits that support how you want to live and work.Your wellbeing comes first:Comprehensive medical and dental coverage through our own health solutions (yes we use what we build!)Mental health support and wellness programs designed by experts who get itFlexible work arrangements that fit your life not the other way aroundFinancial security that makes sense:Retirement planning support to help you build real wealth for the futureBasic Life and AD&D Insurance plus Short-Term and Long-Term Disability protectionEmployee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverageGrowth without limits:Professional development opportunities and clear career progression pathsMentorship from industry leaders who want to see you succeedLearning budget to invest in skills that matter to your futureA culture that energizes:People Matter: Inclusive community where every voice matters and diverse perspectives drive innovationOne Team One Dream: Collaborative environment where we celebrate wins together and support each other through challengesWe Deliver: Mission-driven work that creates real impact on peoples health and wellbeing with clear accountability for resultsGrow Forward: Continuous learning mindset with team events recognition programs and celebrations that make work genuinely enjoyableThe practical stuff:Competitive base salary plus that rewards your successUnlimited PTO policy because rest and recharge time is non-negotiableBenefits effective day onebecause you shouldnt have to wait to be taken care ofReady to create a healthier world Were ready for you.No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role wed love to learn more about you.Personify Health is an equal opportunity organization and is committed to diversity inclusion equity and social justice. In compliance with all states and cities that require transparency of pay the base compensation for this position ranges from $75000 - $95000. Note that compensation may vary based on location skills and experience. This position is eligible for 10%target bonus/variable compensation as well as health dental vision mental health and other benefits.We strive to cultivate a work environment where differences are celebrated and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity Equity Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level) members clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.#WeAreHiring #PersonifyHealthBeware of Hiring Scams:Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications please report them [email protected]. All of our legitimate openings can be found on the Personify HealthCareer Site.Required Experience:Manager Key Skills Internal Control,Accounting And Auditing,Accounts Handling,General Services,Elevator,Brand Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 75000 - 95000