Member Services Manager (Advanced Practice Provider licensed in MI, MD, NY, or IL) at Mae Health, Inc

Mae is looking for a Member Services Manager with an active unrestricted Advanced Practice Provider (APP)  license in Michigan Maryland New York or Illinois (Nurse Practitioner or Physicians Assistant) who is passionate about maternal health equity. The Member Services Manager is a management role responsible for the quality and performance of all member services at Mae. This role will play a critical role in driving member enrollment member utilization of platform and doula services and achievement of value-based services (VBS) targets. This ensures we deliver on our contractual obligations to our health plan partners and achieve Maes clinical and performance targets. The Member Services Manager will report directly to the Head of Operations and directly manage three small teams: Member Enrollment Care Coordination and Member Engagement. Key responsibilities include: Team Management: Manage three small teams of:Outreach Specialists responsible for outbound outreach to health plan members  to provide education on Mae and achieving monthly enrollment targets.Care Coordinators responsible for coordinating more complex member needs providing pregnancy education and conducting health assessments. Member Engagement Specialists responsible for managing routine member engagement communications (phone e-mail text) to encourage doula and platform engagement or facilitating benefits requests.Ensuring Process Oversight Target Achievement and Performance of managed teamsEnsuring that each team member understands their role and responsibilities while providing them with the tools (e.g. data dashboards processes) and support needed to excelEnsuring procedures for core responsibilities are documented (and documentation is maintained) and team members operate consistentlyIdentify and implement opportunities to streamline processes reduce friction and improve clarity in cross-functional interactionsMaximize individual contributions by harnessing each team members unique strengths and addressing their key areas for growthMonitor team-level engagement and performance metrics and progress to defined monthly health plan targets Value Based Services (VBS) Oversight and ManagementDeveloping and maintaining clinically robust reference materials that can be used by non-clinical Care Coordinators during VBS member communications to address needs and questions as well as drive member compliance with VBS measuresDeveloping priority lists for VBS achievements aligned with monthly revenue targetsMonitoring progress to target achievement over time encouraging and motivating teams as needed to stay aligned and achieve prioritized targetsStrategic leadership on outreach methods and optimizations to achieve VBS targetsCare Management services including nurse triage transitions of care supporting care coordination and member education Provide direct services and oversight over all fee-for-service eligible services to Mae membersQualifications : What we are looking for:Valid unrestricted APP (Nurse Practitioner or Physician Assistant) license in Michigan Maryland New York or Illinois (required) with a willingness to pursue multi-state licensure where feasible5 years of relevant experiencePeople management experienceA working understanding and support of a managed care value-based care model preferred Exceptionally organized and process orientedThoughtful strategic and efficientStrong proactive and responsive verbal and written communicatorPreferred Experience:Multi-state licensure in one or more priority states (MI MD IL NY) or a willingness to pursue to pursue multi-state licensure in states from this list where you are not currently licensedExperience working in fast-paced or start-up environmentsAdditional Information : Benefits include:Competitive salary and equityHealthcare benefitsAdditional Information: Salary range: $120000-$130000 annually depending on experience40 hours/week expected (standard business hours Monday - Friday)401KFlexible work location All your information will be kept confidential according to EEO guidelines.We are currently only hiring US based applicants and are unable to sponsor visas. Mae Health Participates in E-VerifyThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.Remote Work : YesEmployment Type : Full-time Key Skills Practice Management,Veterinary Experience,Enterprise Architecture,Office Manager Experience,Enterprise Software,Healthcare Management,IaaS,TOGAF,Medical office experience,Conflict Management,COBIT,Customer relationship management Experience: years Vacancy: 1