Member Services Representative (Bilingual Hmong) (Temporary) at Central California Alliance for Health

ABOUT THIS TEMP POSITIONThis is a temporary position, and the length of the assignment is estimated to be 3+ months from January 2026 to March 2026. The length of the assignment is always dependent on business need, and dates may change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with. This is a hybrid role requiring weekly on-site presence at our Merced office1-4 days per week, depending on business needs.WHAT YOU'LL BE RESPONSIBLE FORReporting to the Member Services Supervisor, you will:Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers primarily by phoneFacilitate and coordinate non-medical transportation benefits for membersPerform other duties as assignedABOUT THE TEAMOur Member Services teams work together toempower members to understand Alliance services and provide resources that meet medical, cultural, and social needs to improve member health and well-being. We are the voice of the Alliance. We view our members' healthcare from their perspective and provide direct support by sharing benefit information and helping break down barriers to care. When a member calls, we're the ones who pick up the phone. We provide information that educates and empowers our members to be advocates for themselves and their health care. And we do it with heart!WHAT YOU'LL NEED TO BE SUCCESSFULTo read the full position description and list of requirements, click here.Knowledge of:Required: Bilingual Hmong/EnglishPrinciples and practices of customer serviceWindows-based PC system and Microsoft Word, Outlook, Excel, and database systemsConflict resolution techniquesAbility to:Answer telephone calls promptly and minimize delays that may lead to missed callsUnderstand and communicate the complex operations and processes of the Alliance, particularly those related to Member Services and Care ManagementTranslate healthcare-related terminology and complex processes into simple language and step-by-step instructions when communicating with members and providersUtilize a variety of computer systems, including the Alliance systems and external web sites and databasesDemonstrate strong organizational skills and attention to detailEducation and Experience:High school diploma or equivalentMinimum of two years of customer service experience in member services, health care, public assistance or human services or in a customer service or call center environment (an Associate's degree may substitute for one year of the required experience); or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifyingOTHER INFORMATIONWe are in a hybrid work environment, and we anticipate that the interview process will take place remotely via Microsoft Teams.While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.This is a temporary position and does not provide the benefits that are listed below (this is standard language from our regular job posts and cannot be altered or removed). Temporary employees on assignment at the Alliance will be connected to a staffing agency with separate benefit options.The compensation range for this position is listed by location below.The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).Merced County Pay Range$24—$27 USDOUR BENEFITSAvailable for all regular Alliance employees working more than 30 hours per week.Some benefits are available on a pro-rated basis for part-time employees. These benefits are unavailable to temporary employees while on an assignment with the Alliance.Medical, Dental and Vision PlansAmple Paid Time Off12 Paid Holidays per year401(a) Retirement Plan457 Deferred Compensation PlanRobust Health and Wellness ProgramOnsite EV Charging StationsABOUT USWe are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties. To learn more about us, take a look at ourFact Sheet.The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We are an E-Verify participating employerAt this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.