Support Specialist at TEKsystems

*Description* Provide offices with dedicated technology consultation and expertise to ensure maximum value from technology investments. Key to this role is building trusting relationships with end-users that empower them to achieve their operational goals. Leveraging sound judgment and decision-making, this self-starter must be able to prioritize engagements with office leadership and client stakeholder groups. Responsible for ensuring optimal technology configuration and driving technical product adoption by becoming a trusted advisor to field leaders and end-users, fostering success through championing client goals.*Responsibilities:** Leverage sound judgment and decision-making to advance technology transformation priorities at both corporate and local office levels.* Use knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN to resolve technical issues and provide implementation support.* Provide technical support in a fast-paced, high-pressure environment while multitasking (e.g., rebuilding a computer while working on a networking issue) and reprioritizing efforts as needed.* Communicate with management on potentially volatile situations and take ownership of issues.* Apply customer and engineering best practices to support software/hardware solutions to drive high availability and meet/exceed customer expectations.* Escalate and collaborate with technical support specialists and software/hardware vendors for issue resolution.* Frequently travel to local offices within the region to provide technical solutions to business issues.* Continuously increase proficiency and expertise in complex computer hardware and software technologies through ongoing education, advanced training, and study.* Instruct local office technology clients on optimal technology utilization both in-person and virtually.* Advocate for technology needs of end-users, proactively monitor technology-related business issues, and support cross-team engagement for resolution.* Develop relationships with Development, Infrastructure, Product, and Application Support stakeholders to deliver and improve effectiveness and efficiency.* Contribute to process/service improvement ideas to enhance the client experience, partnering with experienced team members for guidance where needed.* Manage vendors for third-party technology solutions and implementations.* Oversee project management of local technology implementations and upgrades, including communication and feedback to local and corporate leadership. *Skills* Desktop, Windows 10, Troubleshooting, Help Desk Support, Active Directory, Office 365, ServiceNow, Hardware, Printer Support, Mobile Device*Top Skills Details:*Desktop, Windows 10, Troubleshooting, Help Desk Support, Active Directory, Office 365, ServiceNow, Hardware, Printer Support, Mobile Device *Additional Skills & Qualifications* * Bachelor's degree in Computer Science, MIS, or equivalent experience.* Minimum of 2 years of relevant technology support experience.* Advanced knowledge in computer and mobile device hardware/software troubleshooting, including proficiency in using support tools.* Strong customer service skills and excellent oral/written communication, with a professional image and ability to provide multi-channel support in a rapidly changing environment.* Demonstrated analytical and problem-solving abilities, including sound judgment and decision-making skills.* High degree of initiative and motivation, with willingness to identify, drive, and implement process/service improvements and innovation.* Strong attention to detail, including proficiency in clear and understandable ticket documentation.* Ability to diffuse escalations and resolve complex issues.*Job Type & Location*This is a Contract to Hire position based out of Milwaukee, WI.*Pay and Benefits*The pay range for this position is $30.00 - $34.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave)*Workplace Type*This is a fully onsite position in Milwaukee,WI.*Application Deadline*This position is anticipated to close on Dec 19, 2025.h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.