Insurance Membership Development Specialist at The Auto Club Group

Primary Duties and Responsibilities (details of the basic job functions):Assist in the implementation and oversight of The Auto Club Group (ACG) membership sales and service delivery in multiple retail locations across assigned region. Play a key role in the delivery of exceptional membership experience. Develop and implement initiatives to drive the attainment of membership revenue, net income and service goals. Ensure in-depth understanding of membership policies and procedures, to include ways we can improve our Net Promoter Scores from our members.Build relationships and interact with membership line of business partners to increase understanding of products and services offered. Keep current on regulatory and industry changes that may influence membership sales and service. Research, identify and communicate innovative ways to effectively onboard and retain more members. Monitor Memberships in Force and membership acquisition progress within the assigned geography. Provide insights and reporting regarding membership acquisition tactics and results to field leaders across all channels.This position will be responsible for liaising with the Membership Product unit to help innovate and build additional membership services and solutions for their assigned geography. As a key owner of membership sales and retention, this role will own the annual planning and scheduling of local community marketing events in their assigned geography and will responsible for filling the pipeline of events that are adequate to achieve the annual assigned plans for their markets.Maintain connection with field leadership to ensure the attainment of all membership development related all training, operational and sales deliverables/needs. Provide input and guidance on the dynamics of membership products/services, discount utilization and front-line operational support areas. Provide ad hoc training when necessary. Guide field staff in identifying and cultivating cross-selling opportunities and instilling best in class performance to improve our Convenience Billing (Auto Bill) results. Communicate issues and concerns to assigned field leader to ensure appropriate response. Implement the group membership strategy by cultivating key accounts locally. Prioritize marketing events based on membership acquisition potential. Build relations and networks within assigned geography.How you will benefit:The Membership Development will earn a competitive salary of $60,000 to $62,000 annually with additional incentives and an annual bonus potential based on performance.Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:Medical401k MatchDentalVisionPTOPaid HolidaysTuition Reimbursement II. Required Qualifications (these are the minimum requirements to qualify)Education (include minimum education and any licensing/certifications):High School Diploma or equivalentPossession of a valid State Driver's LicenseCurrently hold or able attain and maintain appropriate State Property & Casualty licenses within timeframe designated by ACG leadershipMay be required to attain appropriate State Life Sales licenses within timeframe designated by ACG leadershipMay be required to attain and maintain state membership licenses as appropriate by departmentExperience:One year providing a high level of customer-focused service to include some or all of the following:Responding to membership billing and coverage questionsPromoting the sale of insurance products and/or travel and membership productsOutbound promotional calls for insurance and/or travelComputer software applications (Word, Excel, etc.) and Web based operationsDemonstrating strong interpersonal, and communication skillsDemonstrating strong sales/marketing and prospecting skillsUnderstanding, anticipating and reacting to market changesIdentifying opportunities for growth and advancementKnowledge of:Insurance and/or club products and terminologyInsurance distribution channelsFinancial services and/or insurance industries and/or membership products and regulationsSales techniques and delivery systemsTechniques used to:Influence and persuade othersDevelop and coach employees and othersMotivate and reward a successful sales teamAbility to:Be action oriented and resilient to ensure completion of initiativesInfluence and persuade othersCoach and assist to successfully meet objectives and goalsAssist in the achievement of membership retention and satisfaction goalsExceed member expectationsParticipate in company approved training programEffectively communicate with employees in order to share information (i.e., numbers, margins, customer service data, customer defections, quality data, etc.) in a clear and understandable mannerIII. Preferred QualificationsExperience:Leadership experience to include:Motivating and developing retail sales and service employeesDeveloping and managing effective local sales business plansReview and analyze profit and loss statementsBranch level management/managing a revenue center Knowledge and Skills:Knowledge of:Insurance and/or club productsSales techniques and coaching sales and/or retail personnelIV. Work EnvironmentWork in a temperature controlled office environmentWillingness to work irregular hoursTravel required with exposure to road hazards and temperature extremes, including overnight travelWillingness to work irregular hoursImportant Note:The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.