Membership Experience Director at YOUNG MENS CHRISTIAN ASSOCIATION OF SOUTH HAMPTON

Job DescriptionJob DescriptionDescription:POSITION SUMMARY: The Membership Experience Director provides key leadership to theCenter Membership and Family Experience teams by assisting the DVP/Executive Director insupervising the Membership Experience Leaders and will be directly responsible foradministration and program management of Family Programs, Stay ‘N Play, Interactive Zoneand Birthday Party rentals. Provides operational leadership in the development of newprograms and maintains high standards of quality in all programs. Ensures the delivery ofexcellent service to all members, guests, and program participants. Responds to memberand guest needs, promotes memberships and programs, and maintains cleanliness andorganization of the facility. Responsible for membership sales, renewals, and prospect followup as directed.ESSENTIAL FUNCTIONS:Supports association’s goals and objectivesFiscal management in all areas of responsibilityPlans, develops and implements programming for Stay and Play, Interactive Zone, Youth and Family Programs and related programsImplements sales and membership strategies provided by the Regional Membership Director that support recruitment of new members and retention/engagement of existing members including achievement of sales goals, prospect closing ratios, 13-month retention, membership revenue, and secret shopping goalsCommunicates the YMCA mission and objectives to the communityParticipates in assigned aspects of the Annual Giving CampaignADDITIONAL RESPONSIBILITIES:Supports the Executive Director by managing and providing leadership to Membership, Youth Programs, Family Programs, Stay ‘N Play and Interactive Zone areasProvides direct service in Membership, Youth Programs, Family Programs, Stay ‘N Play and Interactive Zone areas.Supervision of the Membership Experience Leader, Family Programs, Stay ‘N Play, Interactive Zone and Birthday Party rentals teams to ensure members and prospects receive exemplary customer service during all interactionsSchedules personnel as needed to maintain excellent sales and service standardsWorks a flexible schedule including covering staff shortages to ensure that Centers are properly staffedProblem solves challenging situations and think of creative solutions to solve problemsSuggests innovative ways to meet sales goalsPromotes program and membership enrollment during interactions with existing and potential members in conjunction with marketing efforts to maximize sales.Coordinates program registration, including logistics to support phone, walk-in and web registration.Ensures proper implementation of member service procedures. Reviews and updates membership procedures and communicates changes to staff. Coordinates with the Resource Operations Center (ROC) as necessary on financial transactions.Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.Plans, develops and implements programming for Stay and Play, Interactive Zone, Youth and Family Programs and related programsCommunicates the YMCA mission and objectives to the communityParticipates in assigned aspects of the Annual Giving CampaignProvides strong fiscal management in all areas of responsibility including the structuring and implementation of youth and family programs at Blocker Family YMCAResponsible for payroll and schedules of staff within the program areas listed above along with the assistance of the Executive DirectorMonitors the achievements of established program objectives and exercise appropriate action to assure the achievements of the objectives are the highest quality programs and servicesPurchases, keeps inventory and delivery of all program related supplies.Program promotion and increasing enrollment numbers in all youth development and family programs, which includes the distribution of marketing materialsEnsures adherence to the YMCA of South Hampton Roads quality program guidelinesParticipates in association Design Teams and training as well as family center staff, program and department meetingsConducts staff training and evaluations and assists in the recruitment and supervision of all staff and volunteers in related programsResponsible for the overall safety, cleanliness and function of all related facilities and equipment.Ensures all program operations are consistent with association procedures, including emergency, insurance, accident, purchasing, personnel, accounting and other administrative systems.Maintains confidentiality and professionalism at all times, to include being a good role model by promoting healthy living and exceeding dress code at all timesAll other job duties assigned by the Executive Director.Participate in a successful Annual Support Campaign. Active leadership required in staff giving and community gifts divisionCommunicates the YMCA mission and objectives to the communityRequirements:QUALIFICATIONS:Minimum two years experience as a coordinator or supervisor of membership and/or child care programsStrong management and development skills to facilitate positive relationships with participants, members, staff and volunteersMinimum of 21 years of ageDegree preferred in Business, Early Childhood Education or related field or working towards a degree in the above areasENVIRONMENTAL FACTORS, PHYSICAL REQUIREMENTS:Must be able to lift and pull 50 poundsMust be able to stand or sit for long periods of timeMust be able to sit, stand, stoop, kneel, run and climb unassisted.Must be physically able to successfully complete required certificationsMust be able to perform the duties of direct reportsBENEFITS:We are committed to providing our employees with the support they need. At the YMCA ofSouth Hampton Roads, we offer medical, dental, and vision benefits as well as severaladd-on perks to make your benefits package truly customizable to you and your familyneeds. Some of our unique benefits we offer include:Free YMCA membership at all locations (valued at $760)Health, long-term disability and life insuranceEmployer contributions to 401A retirement (based on qualified hours)403B retirement plan (employee contributions)50% discount on YMCA child care and camp programsOUR CULTURE:Our mission and core values are brought to life by our culture. In the Y, we strive to live ourcause of strengthening communities with purpose and intentionality every day. We arewelcoming: we are open to all. We are a place where you can belong and become. We aregenuine: we value you and embrace your individuality. We are hopeful: we believe in youand your potential to become a catalyst in the world. We are nurturing: we support you inyour journey to develop your full potential. We are determined: above all else, we are on arelentless quest to make our community stronger beginning with you.BACKGROUND CHECKS:An offer of employment is contingent upon receipt of satisfactory results to meet minimumrequirements of the position. They may include criminal background and reference checks,E-Verify, drug test, driver’s license record, and/or a Child Protective Services Check (CPS).Additional driver’s license check, CPS, criminal background check, alcohol, and/or drugtesting may be required to be processed in the future in order to meet and/or maintain therequirements of this position.